Butter Maid Bakery is a 5th generation small family owned and operated bakery. We specialize in 15+ flavors of kolachi and a variety of cookies. Our products have been handmade the old-fashioned way with simple ingredients - just like Mom & Grandma baked - for over 150 years. Our history dates back to our first bakery in Ohio in 1903, and our 1800s bakery in the old country. We've been shipping kolachi and other baked goods to all 50 states & Military addresses since 2006, from our bakery right here in Youngstown, Ohio. When you order from our kitchen, we're going to treat you like you're here for Sunday dinner. We put immeasurable care into everything we do and are truly committed to baking and delivering the highest quality products.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.