Who is Herbie?!
No one really knows. There are a lot of rumors, but one thing we do know is that Herbie is a burger nerd who emerged from the 80's New Wave scene to tirelessly work on creating the perfect burger, fries, and shakes.
What we're left with are his findings:
1.) Use quality local ingredients. Organic when possible.
2.) Make as much from scratch as possible. For example, all of our sauces and shake syrups are made from scratch. Our fries are hand-cut from Idaho potatoes every single day.
3.) Smash a burger on a hot griddle thin so that it creates a perfect sear, this is called The Maillard reaction. A chemical reaction between amino acids and sugars that makes seared food taste so so good.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.