Brio Italian Grille

Reviews

• CV

  Carole Vernon

  May 12, 2026
  1.0
  Mother’s Day dinner was supposed to have a 5:30 reservation, didn’t happen. Was told an hour wait and seated at 6:45 because of a wait staff shortage. Not our problem but management didn’t address the issue with their customers. Could’ve gone to each table and addressed the issue with everyone. Offered something to soften the stress and disappointment. First of all the wait area was packed, no place for customers to sit. Luckily our family was able to sit after folks got up to their table. Management didn’t address or help with the issue that was happening. Our waiter was very accommodating and professional, we commend him. Too much stress in your dining room for everyone. I personally probably won’t ever return because of the way customers and staff were treated. YOU made thousands of $$ and did not even bother to communicate with your customers.
• BV

  Brian Vernon

  May 11, 2026
  1.0
  Mother's Day Dinner ruined. I don't like to leave negative reviews, however, 5/10/26 was a disaster here. We showed up on time for a 5:30 and was told, "you're checked in" - no explanation. When I asked what that meant, I was told they had to seat everyone else (at least 10-12 other groups standing in the foyer area) and then we would be seated and it would be approximately 20-25 minutes. Over an hour later we were seated. They said they were understaffed and the kitchen was extremely backed up. Our server did the best he could and that was appreciated. That's the best I can say about the night. Food took a long time to come out and as others have stated, it was basically cold. The cheese on the flatbread was solidified, the pasta dishes were dry like they had been sitting under a heat lamp too long. At a minimum a manager should have been walking around to every table apologizing and thanking those who chose to stay. We have been here several times before and while the service is usually a bit slow, we are always seated on time and the food is good. This was a BIG MISS!
• AD

  Aleks Doyle

  May 10, 2026
  1.0
  We took my mom for Mother’s Day and this was probably by far, the worst restaurant experience any of the people at my table had. They clearly were not adequately prepared for the surge in customers, as getting on time for a reservation I placed DAYS prior, I still had to wait. Then my table and I waited an hour or more for our food to come out cold — yea, im talking about cold eggs Benedict, cold pizza, etc. it was appalling for the price of the meal and the portion sizes, not to mention their drinks. Our waitress was hardly available. Overall, the worst experience and I will not recommend this place to ANYONE.
• TR

  Tom Relovsky

  May 10, 2026
  1.0
  Went there for Mother’s Day and had a terrible experience from start to finish. Even with a reservation, we waited 30 minutes to be seated, and they placed us outside. Once the wind and rain started, I asked to be moved indoors. We were reseated at a table that was still dirty, and even after it was cleaned, the appetizer plate they gave me was filthy. It took 90 minutes after our reservation time before anyone finally brought us water and our cocktails. Unfortunately, the drinks were just as disappointing. My espresso martini tasted completely watered down, and the replacement wasn’t much better. My son’s gin and tonic was equally weak. Our waitress told us the manager would come by to address the issues, but after waiting another 15 minutes, no manager ever showed up. After spending two hours there with poor service, dirty tables, and bad drinks, we decided to leave. We will definitely not be returning.
• WM

  William Moore

  May 10, 2026
  1.0
  There are few things more disappointing than a restaurant failing on the very day families gather to celebrate hospitality itself. We arrived at Brio Italian Grille in Marlton for our 1:00 PM Mother’s Day reservation about 15 minutes early. The dining room looked warm and inviting, though surprisingly calm for what should have been one of the busiest brunch services of the year. With many open tables and an entirely empty bar area, we decided to sit at the bar expecting quicker, more attentive service. Unfortunately, the experience unraveled almost immediately. One lone bartender appeared to be managing the entire bar service during the holiday rush. Despite her best efforts, she was clearly overwhelmed. Roughly 10 minutes later we placed what should have been a very simple food order: eggs and toast for one guest, risotto for another. Then we waited. And waited. As time passed, the atmosphere shifted from relaxed to uncomfortable. Staff conversations and frustrations were openly audible to guests, including repeated remarks about the kitchen struggling, meals being returned, and the day going poorly. It felt less like a coordinated restaurant service and more like a team in crisis, unfolding in front of customers. After 45 minutes without food, we asked another bartender, who had finally arrived to assist, for an update. His response was startling: the kitchen wait time was averaging an hour and a half. For brunch. For eggs. At that point, we paid for our drinks and left. What made the experience especially disheartening was watching other guests who had arrived after us also abandon their tables due to the lack of food coming from the kitchen. And from what we observed, the few dishes that did emerge were frequently being sent back. This was not simply an off moment or a minor delay. It reflected a restaurant, from management to kitchen operations, that appeared entirely unprepared for a major holiday service. Mother’s Day brunch is not a surprise event in the restaurant industry, and guests reasonably expect thoughtful staffing, organization, and communication. The saddest part is that the restaurant itself has potential. The atmosphere is attractive, the location is convenient, and the staff members who were present genuinely seemed to be trying under impossible circumstances. But effort alone cannot compensate for a service operation that was clearly overwhelmed before the afternoon had even fully begun. I truly hope Brio takes this experience seriously, because no guest, especially families celebrating Mother’s Day, should leave hungry, frustrated, and feeling like they witnessed a restaurant struggling to stay afloat in real time.

Frequently Asked Questions About Brio Italian Grille