The Lounge | E3 Kitchen + Social Club

Reviews

• NV

  Nestor Vidales

  Apr 10, 2026
  1.0
  I was given a check total and then, after providing my credit card, I was charged more than my check total for the food and drinks. Apparently, there is a required 3% fee for donation. On top of the 3% charge, I was charged $10 more on my credit card than what I wrote on my final, signed check; which, I can only assume, was a mistake by the server. These things happen… c’est la vie. When deciding to eat at a restaurant, I expect to be charged for the goods & services, and not be required to make a donation. 1. If The Lounge would like to recommend a donation, I would gladly welcome the recommendation as an option (“opt-in,” round up, etc.), not a requirement. 2. If I wanted to donate, I would do so on my own accord, and to a charity of my choosing (which I do, to suicide prevention); with the added benefit of a tax write-off for my own taxes. 3. If The Lounge wants to donate money, they should do so, generously, out of their own pocket/revenue, instead of collecting a “fee” and using its patron’s money to subsidize their own tax write-off. 4. It would be nice to have 100% transparency that the revenue, from the 3% charity “fee,” is being routed, in full, to the proper charity. As noted above, mistakes happen. I emailed the restaurant about the initial accounting error on my check amounts (not the $10 mistake) and, after a week, I have not heard back from The Lounge. Good food, terrible business ethics
• HM

  Hannah Mussi

  Mar 26, 2026
  1.0
  A few friends and I made a reservation at 6:30pm for the all you can eat crab legs on Wednesday. We waited for over an hour without getting a plate of crab legs, overheard the server tell the table next to us that the crab legs had run out, and we left. Our server Levi comped our drinks and was very nice despite the long wait. I feel sorry for the staff who have to deal with this restaurant’s poor management.
• PH

  Philip Hedlund

  Mar 18, 2026
  1.0
  Disappointing food and deceptive charges. Food: Our plan was to enjoy a good steak dinner, but that was not what we got. We were quickly told when we tried to order that there was no bread service available, and that they were out of the filet. We ordered a caesar salad, a ribeye and a NY strip, with mashed potatoes and asparagus. The ribeye steak was cold and sinewy. When the asparagus didn't arrive and we asked for it, we were told "oh, we're out of asparagus". Oh, well...at that point we decided to chalk it up to a bad meal. Then... Billing practices: When the bill came, we were overcharged 80% for adding cheese and bacon to our potatoes, and 20% for the caesar salad. On top of that, the restaurant automatically adds 3% for a charity owned by the owners of the restaurant.
• MY

  Mike Yarek

  Mar 16, 2026
  1.0
  Nice looking place but we had a 18 year old waitress nice kid but never trained it took her 30 minutes just to take our drink order plus the food took over an hour and was cold I don't see this place staying in business very long unless they change management
• TJ

  Ty Jim

  Mar 5, 2026
  1.0
  E3 Chophouse charges prices that suggest you’re about to receive a premium steakhouse experience. Unfortunately, the food, honesty, and overall execution fall dramatically short of that expectation. The steak itself was shockingly underwhelming. Our server openly mentioned that some of the beef is sourced from Costco and that the cuts are not actually Prime. For a restaurant charging luxury steakhouse prices, that’s frankly embarrassing. If I wanted a Costco steak, I could buy one myself and cook it at home for a fraction of what E3 charges. What was even more concerning was the 3% fee added to the bill. Our server told us it was just a credit card processing fee. However, the receipt claims the charge goes toward supporting the U.S. military. According to the server, that explanation is not accurate and it’s simply there to cover credit card transactions. That kind of misleading presentation leaves a really bad impression. There are far better places to spend your money in Steamboat.

Frequently Asked Questions About The Lounge | E3 Kitchen + Social Club