McDonald's

2.9
2203 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
415 S Hwy 78, Wylie, TX
75098, United States

Hours

Reviews

2.9
2,203 reviews
5 stars
586
4 stars
330
3 stars
281
2 stars
197
1 star
809

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and inattentive staff.

Management Issues

Multiple reviews highlighted rude management and a lack of effective leadership, contributing to a negative customer experience.

Food Quality

Several customers noted issues with food quality, including cold items, incorrect orders, and unsanitary conditions.

Staff Attitude

While some staff were praised for their friendliness, many reviews mentioned rude or dismissive behavior from employees.

Inconsistency

The overall experience varied significantly, with some customers reporting improvements while others continued to face ongoing issues.
  • ZW
    Zach W
    Jan 1, 2026
    1.0
    If you eat McDonald's, you deserve terrible service. Just reviewing because I hate McDonalds and I hate you for eating 30% beef 70% filler trash food.
  • AW
    Angelica Wager
    Dec 29, 2025
    5.0
    While I don’t usually love McDonald’s food, I do on rare occasion crave a large fry, 10 pc nugget, or a breakfast sandwich. In my more recent visits, I’ve come across a night/early morning crew that have become my favorite!! If I could get their schedule, I WOULD!! They have yet to get my order wrong (knocks on wood), the place is always clean, orders are organized and ready to go out, nobody parked in the waiting area for long periods of time (if at all), and most importantly - EVERYONE IS ALWAYS HAPPY!!! That’s how you know the leader is leading!! When I went through the drive thru tonight, (12/29/2025 @ 2:30 AM) I was greeted by the friendliest voice on the intercom, then greeted by the most welcoming smile at the window, handed my food quickly (which I could already tell was freshly made), and my sweet tea was *chefs kiss*!! 10/10 recommend keeping whoever was on this shift, FOREVER!!!!
  • CW
    Clifford Wakefield
    Dec 25, 2025
    1.0
    This McDonald's is terrible and after going in because they had once again forgotten they had me pull forward I saw how lazy and rude the management is. I would not want to work at a place where the managers stand around and talk to their employees like that.
  • AA
    Aspen
    Dec 25, 2025
    2.0
    I pulled up to the drive thru literally getting a meal and an extra muffin. This little girl was NOT paying attention. Would read it back, and it be incorrect. 3 different times at the menu. I pulled up to the window and asked her to read it back and she hadn't even had it as a meal! I nearly drove off because she was so stupid. Get off your phone and actually do your job! Its not that hard!
  • LA
    Lela Abrego
    Dec 24, 2025
    2.0
    I ordered 2 spicy mcchickens. Should be simple right? It’s a value item. I received ONE spicy mcchicken and one regular mcchicken in the spicy wrapping like I wouldn’t notice, but guess what night crew, I noticed. I don’t play about my mcchickens, and that might be petty but I expect to get what I pay for. Surely enough the regular mcchicken-imposter wasn’t fresh at all. I would give a 1 star if both mcchickens were wrong.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week, including holidays.

Does this McDonald's offer drive-through service?

Yes, this location operates its drive-through service 24/7.