McDonald's

2.9
2177 reviews
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Business Details

415 S Hwy 78, Wylie, TX
75098, United States
(972) 442-5865
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
415 S Hwy 78, Wylie, TX
75098, United States

Hours

Reviews

2.9
2,177 reviews
5 stars
581
4 stars
329
3 stars
281
2 stars
194
1 star
792

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, with some expressing frustration over being ignored or receiving incorrect orders.

Order Accuracy

Numerous reviews highlighted issues with order accuracy, including missing items and incorrect food preparation, leading to dissatisfaction among customers.

Management Issues

Several reviews pointed to poor management practices, including lack of training for staff and dismissive attitudes from managers, contributing to a negative customer experience.

Food Quality

Customers frequently mentioned issues with food quality, such as cold items, incorrect orders, and unsanitary conditions, impacting their overall satisfaction.

Inconsistent Experience

While some customers reported positive experiences with quick service and friendly staff, these were overshadowed by a majority of negative feedback regarding service and order fulfillment.
  • EE
    Erik
    2 days ago
    1.0
    Another messed up order. Those location sucks
  • SD
    Sean Dula
    6 days ago
    1.0
    Most slowest fast food restaurant I have ever been
  • AN
    Ashley Nichole
    Nov 13, 2025
    5.0
    McDonald’s is always a convenient and reliable spot for a quick meal. The service is usually fast, and the staff is friendly. The food is consistent, and it’s easy to get exactly what you want, whether dining in, using the drive-thru, or picking up a mobile order. A dependable choice for fast food!
  • TC
    tifa coolgirl
    Oct 25, 2025
    5.0
    The employee named Ellie was very sweet! She was so kind and cleaned up the bacon I dropped. She also personally delivered my soda and gave me extra napkins. Please give her better pay I love ellie Marquez she is awesome and amazing and the best worker in the whooole world
  • VB
    venus baby
    Oct 20, 2025
    1.0
    As a DoorDash driver, I’ve had repeated issues at this McDonald’s. It honestly feels personal at this point. The staff often ignore you when you say you have an order even when the manager (BIG Black dude who’s usually at the front) is right there. I’ll clearly announce I’m picking up, and they act like they don’t hear me. Today was another example: I was standing there waiting, they saw me the entire time, and even after my order was ready, no one handed it to me. Another worker eventually came and gave it to me. It’s extremely frustrating when you’re just trying to do your job and they purposely make it difficult. Other nearby McDonald’s locations like Sachse and Murphy are much more professional and friendly. This location needs a whole new crew that actually does their job and helps people instead of making the experience miserable.
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Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week, including holidays.

Does this McDonald's offer drive-through service?

Yes, this location operates its drive-through service 24/7.