McDonald's

3.8
613 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
22119 I-35 N I-35, West, TX
76691, United States

Hours

Reviews

3.8
613 reviews
5 stars
289
4 stars
114
3 stars
75
2 stars
47
1 star
88

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rude or inattentive service.

Food Quality

Food quality was inconsistent, with reports of cold, undercooked, or incorrect orders, but some customers enjoyed fresh and hot meals.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but others reported dirty tables and unsanitary conditions.

Speed of Service

Service speed was a common complaint, with many customers experiencing long wait times, especially during busy hours.

Order Accuracy

Numerous reviews mentioned issues with order accuracy, including missing items and incorrect modifications.
  • LL
    Luis Lopez
    Nov 7, 2025
    1.0
    The manager's attitude is very irritating. If she can't have a good attitude, she should do something other than customer service.
  • JG
    J G
    Oct 20, 2025
    1.0
    Had coffee on 10/20/25 and it was so weak it tasted like they just re-ran water through used coffee grounds.
  • RC
    Rolando Carrizales
    Sep 11, 2025
    5.0
    We made a quick stop at this McD on our way to a wedding. Was expecting an average service and to my pleasant surprise the customer service was excellent 👌🏼the girl at the counter was so polite and helpful and the rest of the employees were very attentive. Made us feel special. Keep giving excellent service👍🏼
  • LL
    Linda
    Jul 3, 2025
    1.0
    This is the worst McDonald's I have been to. I was driving thru and stopped there was Noone, I thought they were closed. Got my food and ate it during my drive. I got so sick from the food I had to stop at various locations to go to the bathroom. As soon as it hit my stomach I could feel my stomach turn. I think it was the cheese burgers. Never will I stop at this location when I'm driving thru.
  • YB
    Yosias Beiza
    Jun 22, 2025
    5.0
    Exelente

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 22119 I-35 N I-35, West, TX?

McDonald's is open for dining from 6:00 AM to 11:00 PM every day of the week.

What are the drive-thru operating hours at this McDonald's location?

The drive-thru is open daily from 4:00 AM to midnight.