Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
At El Pollo Loco, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again
Long Description: While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco, we believe that when real food meets real fire the result is great
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
253 reviews
5 stars
155
4 stars
33
3 stars
16
2 stars
9
1 star
40
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed fresh and flavorful meals, while others reported dry chicken and bland flavors.
Customer Service
Generally positive feedback on customer service, with many praising friendly staff and efficient service, though some experiences were disappointing.
Cleanliness
Concerns raised about cleanliness, particularly regarding dirty tables and unsanitary food preparation practices.
Pricing
Customers noted that while some found the prices reasonable, others felt the portions were small for the cost.
Order Accuracy
Several complaints about incorrect orders and missing items, leading to dissatisfaction among customers.
- LLLonny LandryOct 22, 20255.0Awesome Mexican chicken place. Food and salsa always taste so fresh. Cheap too.
- MAmary alfaroOct 4, 20252.0The chiken was burn , and it seems was left overs in salsa verde quesadillas... Mmm and they forgot to give me salsa...and then I ask ..it was unflavor and not salt.
- NLNykky LopezSep 24, 20255.0I would just like to thank the manager there tonight she was such a kind lady. Thank you for fixing my pollo bowl order ! I was having a hard day today , the service here truly made my day better ! Thank you
- BJBraden JordanSep 16, 20255.0Good food
- DDDamien DeborahSep 4, 20255.0Drinks were served quickly.
Frequently Asked Questions About El Pollo Loco
What are the weekly operating hours of El Pollo Loco in Watauga, TX?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco in Watauga offers delivery services.
Can I place an order online for pickup or delivery?
Yes, you can order online via their menu at https://order.elpolloloco.com/menu/.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco specializes in Mexican food with a focus on fire-grilled chicken and handmade sides.
What payment options are accepted at El Pollo Loco?
They accept American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide catering for events?
Yes, catering services are available at this location.
Is there free Wi-Fi available at El Pollo Loco?
Yes, the restaurant offers free Wi-Fi to customers.
How can I get to El Pollo Loco if I'm visiting the nearby Watauga Town Crossing?
El Pollo Loco is a short drive from Watauga Town Crossing, making it convenient to stop by for a meal after shopping or gaming at GameStop there.
Are there any nearby pet stores close to El Pollo Loco if I need pet supplies?
Yes, Petco and Just Food for Dogs are nearby pet stores where you can find pet supplies and food after dining at El Pollo Loco.
What automotive services are available near El Pollo Loco?
Nearby, you can find Kwik Kar Lube & Tune, Kwik Kar Wash, and Firestone Complete Auto Care for oil changes, car washes, and repairs.