McDonald's

3.4
1111 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1053 Eldridge, Sugar Land, TX
77478, United States

Hours

Reviews

3.4
1,111 reviews
5 stars
394
4 stars
225
3 stars
162
2 stars
75
1 star
255

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor service, with staff being rude, unresponsive, and unhelpful.

Cleanliness

Many customers reported that the restaurant was dirty, with filthy tables and unsanitary conditions.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, leading to customer frustration.

Atmosphere

While some customers appreciated the atmosphere and playground, many others felt the staff's attitude negatively impacted their experience.

Food Quality

Mixed reviews on food quality, with some customers enjoying fresh meals while others reported cold or poorly prepared food.
  • SS
    Shyanne Shepard
    3 days ago
    2.0
    I sometimes come here before work and even during lunch, I usually use my app and order online but today I used the code at the restaurant. I’ve never had an issue with anyone being rude to me but the speaker must be broken. I could barely hear the employee taking my order, I also have hearing issues so being unable to hear them at all is frustrating with the speaker being so low. The only other thing that annoys me is whether I pay online or directly at the restaurant, by the time I get to the second window (even if it’s just a few seconds later) the employees are ALWAYS asking for my receipt. I just ordered. I’ve worked in fast food and I’m aware that they have a system that shows them the order number and what’s on the order. It’s down the road from my place of employment (literally) so it’s convenient but next time I won’t be giving a receipt unless I am getting a refund. If the employees can’t do their jobs correctly the establishment should hire those who can. But it’s ever single time. It’s annoying and honestly give the impression that they don’t pay attention and just rush orders.
  • SS
    Samuel Soto
    Dec 23, 2025
    1.0
    Arrived around 5:30 am and the staff is just rude , especially the manager, she rushes you to order and makes my experience horrible. The lady on 12/23/25 wearing pink shirt . Just absolutely rude
  • TM
    Troy McGee
    Dec 22, 2025
    1.0
    ALL of the tables are FILTHY! Had to get someone’s attention to come take my order and that seemed like a chore. I only came here for my granddaughter to play but will not be returning here.
  • BM
    Brian Moore
    Dec 18, 2025
    1.0
    Just getting the staff to acknowledge your presence can take ten minutes or more. When they do acknowledge you, they are not friendly at all. I paid for a large lemonade drink. They said they don't do refills. Ok that's fine. But generally restaurants will let you refill from the fountain drinks. I started filling powerade, and the large hispanic woman in charge started harassing me asking if i was going to pay for that. I clarified the policy with her and explained i made a mistake. I kept asking if i could just dump what i filled since i didn't want to fork over extra money. She insisted because i already started filling then i needed to pay. Her entire energy was adversarial. Charged me $2.05 without an ounce of sympathy. How ridiculous is that? Terrible customer experience all around. This location sucks.
  • JM
    Joryan Miller
    Dec 11, 2025
    1.0
    Service is very crappy they take about 20 minutes for just 2 burgers and fries the fries are always not filled up and they don't tend to there counter at all waited 30 minutes for someone to come to counter to take my order

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 1053 Eldridge, Sugar Land?

McDonald's at 1053 Eldridge is open from 5:00 AM to 11:00 PM Monday through Friday, 6:00 AM to 11:00 PM on Saturday and Sunday.

What are the delivery hours for this McDonald's location?

Delivery is available from 6:00 AM to 10:00 PM Monday, Tuesday, Thursday, Friday, and Saturday; from 9:00 AM to 10:00 PM on Wednesday; and from 7:00 AM to 10:00 PM on Sunday.