McDonald's

Reviews

• EH

  E Hipalito

  2 days ago
  1.0
  Dirty tables all throughout the store. Dont even know why I still ordered food. If your store is dirty I can only imagine the back where food is being perpared. Manager that took my order ignored the person that was in front of me and all she needed as a straw. He felt the need to ignore her. Why? Kindness goes a long way in the fast food derive. I ordered my meal and all the food was cold since it came out in 2.5 seconds probably been sitting there for a while considering chicken on my sandwich was even tough to bite into. Never again will I give this store a penny of mine.
• LG

  Lotus G22

  Nov 17, 2025
  1.0
  Quick service but they literally only gave me half a large fry on all 3 of my orders. At that point just order a medium don’t even upgrade.They also gave me a single quarter pounder instead of the double I ordered and is on my receipt. They put pickles and onions as well once again on the recipe it says NO PICKLES OR INION. The lady who took my order was wonderful but the women/men in the kitchen did a terrible job! Never going back
• BG

  B G

  Nov 12, 2025
  3.0
  I only ordered a small coke and used the restroom. The person who took my order seemed completely disassociated from my transaction. You can’t expect much from this as it is “fast food”. McDonald’s restrooms are usually the cleanest all over the world. Same thing here. I cannot comment on the food as I don’t eat anything from this brand.
• AJ

  Ashley Johnson

  Nov 5, 2025
  1.0
  This location is absolute TRASH! I said I’d never eat here again after the last issue (a few months ago), but thought since it had been a few months, I’d give them another shot. I had to hurry to work due to a short lunch period, so I ordered via my mobile app - for convenience and to be quicker. I ordered a 6 piece McNugget kids meal with an extra fry (with NO salt) and a medium dr. Pepper (with EXTRA ice). My Dr Pepper had FOUR tiny ice cubes! I picked up my order in the drive-thru and headed to work. I open my kids meal box and the fry containers were only maybe halfway filled with fries (if that). They also had lots of salt on them. This location clearly doesn’t follow instructions, despite us taking the time to specify these details in our orders. I am done eating here! Period. Fast food workers complain about not making higher wages, but don’t do their jobs properly. Management needs to address these issues and clean house! Additional training probably wouldn’t hurt either.
• CC

  chlekscn

  Oct 27, 2025
  1.0
  225 N Kimball Ave, Southlake, TX 76092 The store manager and corporate office should pay close attention to customer feedback and incorporate it into staff training at this location. I’ve included the exact time and date of the incident so management can identify which employees were on duty and address this issue directly. Review Title: Extremely Poor Service and Unsanitary Food Handling at South Lake McDonald’s I had a very disappointing experience at this McDonald’s on Monday, October 27, around 10am. You would expect better service from a location in South Lake, but this one was by far the worst I’ve visited. When I went to the counter to ask a few simple questions about the breakfast menu and condiments, there was no one consistently attending the cashier area. Several employees were visible in the kitchen, but they were lingering, chatting leisurely among themselves, and ignoring customers waiting for help. One short, fat, brown employee wearing glasses(no name tag on her), who was working near the front counter, repeatedly shouted, “Use the kiosk!” instead of offering any assistance or explanation or courtesy. When I finally received my breakfast, it was cold and open inside the bag, which raised serious concerns about hygiene and food safety. I have no idea how my food was handled in the back, but this kind of presentation is completely unacceptable. When I asked to speak with a manager, several employees claimed they were ALL “the manager,” which was confusing and unprofessional. It seemed like no one wanted to take responsibility for the situation. On top of that, when I requested an extra condiment, the same employee argued that she had already given me some instead of simply helping. None of the employees were wearing name tags, even though McDonald’s policy requires them. This made it impossible to identify who was responsible for the poor service. What made the experience even worse was that when I tried to relay my complaint, the staff ridiculed it and made ceaseless excuses, instead of taking it seriously or trying to resolve the issue. That level of disrespect toward customers is completely unacceptable. This location needs major improvement in customer service, organization, and food handling. I’ve never had such an unpleasant experience at any other McDonald’s.

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