Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff and lack of assistance.
Food Quality
Many customers reported issues with food quality, including cold meals and incorrect orders.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and unpleasant odors in the restaurant.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.
Playground Issues
The playground area received mixed feedback, with some noting it was enjoyable for kids while others complained about unpleasant smells.
KF
Kelvin Flood
Dec 23, 2025
1.0
Here we goooooooo...
So my wife and I were at this location on last Tuesday morning and placed an order which was pretty normal.
When the lady read the order back she did not recall the order as we gave it to her which was also not an issue considering the language barrier.
We proceeded to the window to pay for the order however before paying I asked her to repeat the order back to me so that I could ensure that the order was correct. She gave me a look that could have unalive me 3 times if she could. I informed her that the order was incorrect and restated what I ordered. It was corrected after a few minutes of going back and forth, BUT I was over charged.
We pulled to the next window to pick up the food, but by this time it was cold and we were not given a refund for the overcharge. To not hold up the line my wife decided to go inside with the receipt to get the refund and I asked for the order to be made hot if it wasn't too much. I handed the bag back and saw that wife was having difficulty inside so I asked that the order just be canceled.
I went inside the building to see what was holding my wife up and the same woman at the payment window was being a bit rude and harsh until a manager came in and told the lady to walk away and she refunded our order.
I know thia is not representation of the McDonalds company, but the treatment we received this particular morning was terrible. I hope that no one is treated the way we were at this particular morning when you only want a decent breakfast to start the day.
When it comes to service, the people are not the problem, the problem is the problem. How a company responds to it is what determines keeping a customer vs losing one.
CM
Chris Miller
Dec 16, 2025
1.0
Poor customer service, there was no acknowledgement of customers waiting at the fron counter as staff worked on drive thru orders. There should not be a hesitancy to greet customers due to any possible language barrier.
AJ
Ahmad Jivraj
Dec 14, 2025
1.0
Used drive thru
Was Charged for 3 burgers
Only found 2 when I got home
JS
Joy Smith
Dec 9, 2025
2.0
It smells so badly like sewage in this restaurant we couldn't stay to play in the playspace and eat. My son was gagging at the smell and honestly I was also! Management says thiers nothing they can do its a foundation issue....ummmm fix it then 🙄 not returning
JH
Jo Hoffman
Dec 4, 2025
4.0
Great, quick service that gave us everything that was expected. The tables and bathroom were clean and the electronic cashier worked flawlessly. The only thing I would note on was the quality of food, as it was lackluster when compared to the standard of McDonalds. Overall, if you’re looking for some Mickey D’s, I’d recommend you stop by!
What are the regular operating hours of this McDonald's location?
McDonald's in Southlake, TX is open daily with hours varying from 5:00 AM to midnight or later, with extended hours on Thursday, Friday, and Saturday.
When is the drive-thru open at this McDonald's?
The drive-thru operates from 5:00 AM to midnight on most days, with extended hours until 4:00 AM on Thursday and 24/7 on Friday.
Can I get food delivery from this McDonald's?
Yes, this McDonald's offers delivery services including curbside pickup, same day delivery, and no-contact delivery.
Which payment options are accepted at McDonald's at 225 N Kimball?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's have a mobile app for ordering?
Yes, customers can order through the McDonald's App available on both iOS and Android: https://mcdonalds.smart.link/jfeqnrnmr
Is WiFi available at this McDonald's location?
Yes, WiFi service is available for customers at this McDonald's.
What nearby fast food options are close to this McDonald's?
Nearby fast food restaurants include Panda Express, Burger King, KFC, and Taco Bell / KFC, providing customers with various dining choices.
Are there any nearby fitness centers customers might visit before or after eating here?
Yes, The Salt Cave of Southlake, F45 Training Southlake, and RockBox Fitness Southlake are nearby gyms and fitness centers.
What dining options nearby could complement a visit to this McDonald's?
Nearby dining options include Carousel's of Southlake for desserts, Dickey's Barbecue Pit, Chuy's Mexican restaurant, and Bread Zeppelin Salads Elevated for bakery and sandwiches.
How can nearby points of interest assist customers visiting this McDonald's?
Nearby ATMs like BB&T and Truist provide convenient banking, while places like Minute Key offer locksmith services, enhancing the convenience of a visit.