McDonald's

3.5
1854 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
225 N Kimball, Southlake, TX
76092, United States

Hours

Reviews

3.5
1,854 reviews
5 stars
703
4 stars
397
3 stars
283
2 stars
134
1 star
337

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of assistance.

Food Quality

Many customers reported issues with food quality, including cold meals and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and unpleasant odors in the restaurant.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.

Playground Issues

The playground area received mixed feedback, with some noting it was enjoyable for kids while others complained about unpleasant smells.
  • KF
    Kelvin Flood
    Dec 23, 2025
    1.0
    Here we goooooooo... So my wife and I were at this location on last Tuesday morning and placed an order which was pretty normal. When the lady read the order back she did not recall the order as we gave it to her which was also not an issue considering the language barrier. We proceeded to the window to pay for the order however before paying I asked her to repeat the order back to me so that I could ensure that the order was correct. She gave me a look that could have unalive me 3 times if she could. I informed her that the order was incorrect and restated what I ordered. It was corrected after a few minutes of going back and forth, BUT I was over charged. We pulled to the next window to pick up the food, but by this time it was cold and we were not given a refund for the overcharge. To not hold up the line my wife decided to go inside with the receipt to get the refund and I asked for the order to be made hot if it wasn't too much. I handed the bag back and saw that wife was having difficulty inside so I asked that the order just be canceled. I went inside the building to see what was holding my wife up and the same woman at the payment window was being a bit rude and harsh until a manager came in and told the lady to walk away and she refunded our order. I know thia is not representation of the McDonalds company, but the treatment we received this particular morning was terrible. I hope that no one is treated the way we were at this particular morning when you only want a decent breakfast to start the day. When it comes to service, the people are not the problem, the problem is the problem. How a company responds to it is what determines keeping a customer vs losing one.
  • CM
    Chris Miller
    Dec 16, 2025
    1.0
    Poor customer service, there was no acknowledgement of customers waiting at the fron counter as staff worked on drive thru orders. There should not be a hesitancy to greet customers due to any possible language barrier.
  • AJ
    Ahmad Jivraj
    Dec 14, 2025
    1.0
    Used drive thru Was Charged for 3 burgers Only found 2 when I got home
  • JS
    Joy Smith
    Dec 9, 2025
    2.0
    It smells so badly like sewage in this restaurant we couldn't stay to play in the playspace and eat. My son was gagging at the smell and honestly I was also! Management says thiers nothing they can do its a foundation issue....ummmm fix it then 🙄 not returning
  • JH
    Jo Hoffman
    Dec 4, 2025
    4.0
    Great, quick service that gave us everything that was expected. The tables and bathroom were clean and the electronic cashier worked flawlessly. The only thing I would note on was the quality of food, as it was lackluster when compared to the standard of McDonalds. Overall, if you’re looking for some Mickey D’s, I’d recommend you stop by!

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

McDonald's in Southlake, TX is open daily with hours varying from 5:00 AM to midnight or later, with extended hours on Thursday, Friday, and Saturday.

When is the drive-thru open at this McDonald's?

The drive-thru operates from 5:00 AM to midnight on most days, with extended hours until 4:00 AM on Thursday and 24/7 on Friday.