Brio Italian Grille

Reviews

• LW

  Laurie Waldman

  3 days ago
  2.0
  Visited with friends on Thursday evening. Terrible service. Server never came over. After 15 minutes we alerted the hostess who alerted the manager for service. Pork chop meal was extremely dry, and the mashed potatoes were thick and tasteless. No gravy or sauce served with meal.
• RK

  Renxia King

  Jan 2, 2026
  1.0
  After 6 p.m. on Christmas, we took our friends from Tennessee to the restaurant for dinner. We sat at the bar, and the waiter received us. We ordered dinner and waited. We waited for more than an hour. No one asked us. Everyone who came later than us had dinner, and We were still waiting. Finally, I asked them why our dinner hadn't been prepared yet. They said sorry. Christmas was too busy and forgot us to order. We can understand. But we were given 2 servings of shrimp rice for a cold dinner. We waited for more than an hour to have a cold dinner. We can only ask for a refund. We won't bring our friends here for dinner in the future. One lesson is enough.
• AM

  Aaron Muncy

  Jan 1, 2026
  1.0
  We did order delivery so can't speak for the atmosphere or service. So this review will be food only. We ordered the chicken and spinach Alfredo. Me and my wife got the same dish as they had a special going for delivery. Now the food arrived and looked delicious, the half loaf of bread was a great touch. Bread wasn't anything special but nice to get. But the listed price of $20+ is crazy for what we received. I do not recommend delivery, maybe in person is a bit different but the food was so bad half of both mine and my wife's meal ended up in the trash. The chicken Alfredo and spinach tasted like a frozen microwave dinner. Very blah and we couldn't finish it. Even after we stopped eating it we we're left with the unpleasant aftertaste in our mouths that my wife and I started making something else to eat to not only finish having dinner but to get the taste out of our mouths. I've had better chicken Alfredo from Pizza Hut and dominos.
• KK

  Karen

  Dec 28, 2025
  5.0
  We stopped by here for lunch on Sunday while shopping in town square. Turned out to be a great choice with reasonable prices and great food. Loved the bruschetta sampler and the dishes we ate, milanesa, chicken caprese and pasta a la vodka in the smaller lunch portion which was more than enough. Or waffles was super sweet and attentive. Oh and the limoncella lemonade was really good too. And Amarea the host was so genuinely polite. Just a pleasant experience overall.
• AC

  Angel Chandler

  Dec 6, 2025
  1.0
  Completely Unprofessional Management & Rude Host Staff – Unacceptable Experience I walked into Brio today at 7:50 a.m. and had one of the most unprofessional and frustrating experiences I’ve ever had at a restaurant. From the moment we arrived, the host stand was chaotic and unhelpful. Three hostesses were standing there, but not one seemed to understand basic customer service. I asked if there were openings for two people, and they told me there was a two-hour wait. That was fine no issue at all. What was an issue was everything that followed. I noticed a four-top in the bar area and asked if the bar was open seating. The hostess said yes, that it was full-service you ca go find something if it’s open. As we walked toward the table, it became clear that: • One woman was sitting with no drinks or food. • Another had her purse in a chair and was standing there talking. • A whole group was lined up just chatting, not dining at all. To be respectful, I asked them directly if they were planning to eat there. They said no they were waiting on a reservation. So I returned to the host stand to clarify the policy. That’s when the attitude started. One hostess literally said to me, “That’s not my problem go ask them.” Completely unprofessional. When I clarified again, another hostess snapped that they weren’t going to “make them move,” even though I had never asked for that. I was just trying to understand why a group waiting on a reservation was allowed to occupy bar tables that are supposed to be for open seating and full service. Then the General Manager got involved but not because I asked for him he was coming up to address the hires for another matter and honestly, he was the worst part of the entire interaction. Instead of listening or offering a solution, he immediately responded with: • “It’s first come first serve.” • “I’m not going to police it.” • “Take it or leave it.” That is EXACT language rude, dismissive, and completely unacceptable from someone in a leadership position. I never asked anyone to “police” anything. I never asked them to move guests. I asked for clarity because your hostesses gave conflicting information, and the people at the bar weren’t eating, drinking, or ordering anything. They were just hanging out at a table meant for full-service walk-ins. Here’s the bottom line: ✔️ The hostesses were rude, dismissive, and acted clueless. ✔️ The GM was unprofessional, condescending, and aggressive toward a paying customer. ✔️ Allowing people who are not dining to occupy full-service seating while turning away actual customers is a poor business decision and shows lack of leadership and basic operational standards. ✔️ The “take it or leave it” attitude from management is absolutely unacceptable. This location clearly needs: • Serious customer service training • Clear protocols for bar seating • A GM who actually knows how to speak to customers respectfully • Hostesses who understand their job instead of giving attitude I walked out without eating not because of the wait, but because of the unprofessional, dismissive, and borderline hostile behavior from both the hosts and the manager. Brio lost business today because of their behavior, not mine. I hope corporate sees this, because this staff needs immediate attention and retraining.

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