Buca di Beppo Italian Restaurant

Reviews

• AD

  Al DesHotel

  1 day ago
  5.0
  23Nov2025 Good food. Eddie attentive. Place is cold so bring a jacket.
• SW

  Sherrilyn Williams

  Nov 14, 2025
  2.0
  We recently ordered food for pick-up, with a $20 off coupon if you spent $40. The portions we ordered were supposed to feed 3 to 5 people. What we received barely fed 2. Their portion sizes were very small and disappointing. I have the feeling it was due to the fact we used a coupon.
• FP

  Francisco Picasso

  Nov 9, 2025
  1.0
  Our experience at Buca di Beppo (19075 IH-45 N, Shenandoah, TX 77385) was deeply disappointing and, frankly, unacceptable. It began with our waiter, Edgardo (“Ed”), promoting a so-called “special menu” that was supposed to save us money. When we did the math, the savings weren’t there. When we politely asked for clarification, Ed became dismissive and condescending, insisting we were “overthinking” things instead of taking the time to explain the issue. But it didn’t stop there. When I tried to clarify the pricing difference, he refused to listen or apologize. Later, when we asked for another dish (the cannelloni's), he said they were out of stock — something he could have mentioned earlier. This gave the impression that he was either pushing the “special menu” or simply deciding what to serve based on his mood. He also brought complimentary bread, saying, “full stomachs make better decisions,” which felt like he was rushing us to order. Without us asking, he brought another waitress to take over and left abruptly — without apologizing — as if we, the customers, were the problem. The second waitress quickly took sides, treating us as if we didn’t understand anything. Rather than providing attentive service (like offering cheese for the pasta or checking on the meal naturally), she repeatedly came to ask if we needed “anything else,” disrupting the meal, and even asked if we wanted to box our food barely five minutes after it was served — while we were still eating. When it came time to pay, I left only a minimal tip due to the poor service, clarifying that it was for the previous waiter, not her, and she cursed at me as I was leaving. At that point, the entire experience had already crossed the line. As I was explaining the situation to the manager, Ed interrupted our conversation under the pretense of being “concerned for the manager’s safety.” His demeanor, however, was intimidating and provocative — as if he was ready to escalate things physically simply because we were discussing his behavior and poor service. Even the manager acknowledged that the situation was out of line and told me to ask for her personally if I ever decided to return. In short, the staff seemed to protect one another and turned a simple misunderstanding into a tense, uncomfortable, and intimidating encounter. We left feeling disrespected — and we won’t be returning.
• LS

  Laila Silva

  Nov 9, 2025
  1.0
  I’m pregnant and was craving good Italian food, but the service and food were awful. The waiter Ed was rude, impatient, and made us feel stupid for asking simple questions. When we spoke to the manager on our way out, that same waiter came over trying to intimidate us… even looking at my husband like he wanted to start a fight. Completely unprofessional and unacceptable. The food was dry and tasteless, and the whole experience was very disappointing. Don’t waste you time and money!
• LL

  Luke Lucchesi

  Oct 20, 2025
  5.0
  We had a great time hosting my grandfather's 90th birthday here with all of our family. They have lots of dining rooms for different seating options such as tables, booths, and private family dining rooms. The food quality was delicious and portion sizes were large, which is perfect for family style dining. The decore was very interesting throughout the restaurant with portraits and paintings and framed magazines of Popes, along with some head statues. There was not an inch of uncovered space, which shows how this restaurant has been established at the location. It was a great experience with great service to the point of return.

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