McDonald's

3.5
2617 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1811 I 10 W, Seguin, TX
78155, United States

Hours

Reviews

3.5
2,617 reviews
5 stars
977
4 stars
548
3 stars
398
2 stars
188
1 star
506

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and inside the restaurant.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, unprofessional behavior, and lack of assistance.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and cold food, leading to frustration and dissatisfaction.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty dining areas and unpleasant odors.

Management Issues

Feedback indicated significant management problems, including understaffing and lack of organization, contributing to the overall poor experience.
  • DD
    David Delacruz
    3 days ago
    1.0
    Worst experience I've had in my whole life going to McDonald's never have I ever had to wait almost 30 minutes for anything at McDonald's I would not recommend this one to anyone poor service
  • TH
    TW is a country Free HK
    Nov 16, 2025
    1.0
    I did mobile order by Drive-Thru. I waited more than 30 mins and I wanted to cancel. However, it can’t cancel and I had go gone back Houston
  • DM
    Danny Molla
    Nov 15, 2025
    1.0
    Sorry customer service , maintenance man had better customer service, an managerial skills than the management had . The wait was long taking my order an getting my order.
  • MS
    My Sister
    Nov 15, 2025
    2.0
    Walked in. The lobby was empty . The manager just looked at me and didn't pay me no mind. She walked into the little room . The worker at the window assisted me . I waited for 5 minutes for an order that was sitting ready to go.
  • OJ
    Ollie James
    Nov 9, 2025
    1.0
    the employees here don’t know how to do anything , line stays long. They need to train the employees on how to do the most basic stuff because it’s unacceptable to be told they can’t do the simplest tasks.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Seguin, TX?

McDonald's is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

Does McDonald's offer drive-through service and what are its hours?

Yes, McDonald's offers drive-through service daily from 5:00 AM to midnight, and until 1:00 AM on Fridays and Saturdays.