McDonald's

3.5
2657 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1811 I 10 W, Seguin, TX
78155, United States

Hours

Reviews

3.5
2,657 reviews
5 stars
990
4 stars
551
3 stars
402
2 stars
190
1 star
524

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, inattentive staff, and incorrect orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty floors and bathrooms.

Food Quality

There were numerous complaints about cold food, missing items, and overall poor food quality.

Staffing Issues

Many customers noted that the location appeared understaffed, leading to delays and disorganization.

Positive Experiences

A few customers mentioned positive interactions with specific staff members and satisfactory food quality during certain visits.
  • JL
    jovett lewis
    Jan 5, 2026
    1.0
    Fries were cooked in old oil the fries had what looked like black pepper on them. But it was burnt particles from old grease. Chicken sandwich were not fully wrapped, I got mayo all over my hands all 11 sandwich had more mayo they should have. Chicken nuggets tasted old and dry
  • MM
    Malcolm
    Dec 31, 2025
    5.0
    I honestly could not believe the level of customer service I received at this McDonald’s today. I came in around 5:42 PM, and from start to finish the experience was excellent. The staff was friendly, respectful, and truly attentive — they made sure everything was correct and treated customers with real care. It’s people like this who make McDonald’s look good and set the standard for what customer service should be. The food was fresh, the atmosphere was welcoming, and the overall experience exceeded my expectations. Thank you to the team working today — your professionalism did not go unnoticed. I will definitely be back!
  • CH
    Crystal Henry
    Dec 29, 2025
    2.0
    I called McDonalds today, December 29th, 10+ times. I ordered on DoorDash and once again this store has forgotten my meals after meals after meals. I’m tired. I’m calling this store out for being horrible with communication, food, and service. Don’t take this lightly, this store won’t fulfill your hunger if you’re choosing to buy from here. Consider your options elsewhere.
  • LL
    Leticia
    Dec 29, 2025
    1.0
    I ordered for dine in. The girl called my table tent number instead of bringing it to me. I go get my food and it’s just sitting on the counter in a bag. After I go back to my table, I realize there was no jelly/jam, so I go back to the counter and the girl with the glasses was talking to the guy on the food line. He looked up at me but she never did. She went and got him a cup of water and he started drinking it while on the food line, spilling some on his close. The manager came and assisted me with my jelly. The workers there were very inattentive and the service was poor.
  • TW
    Tristan Wilson
    Dec 28, 2025
    1.0
    Trash from the delivery side to the drive thru to walk in. Dont even waste your time. Luckily Chick-fil-A is next door but it ain’t much better just cleaner. Somebody shut this place down. Please like for real please shut it down. If ya wanna get sick and disappointed then try it out…bill millers is bad too… keep driving. Bad exit

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Seguin, TX?

McDonald's is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

Does McDonald's offer drive-through service and what are its hours?

Yes, McDonald's offers drive-through service daily from 5:00 AM to midnight, and until 1:00 AM on Fridays and Saturdays.