McDonald's

3.4
1523 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1388 E Ct, Seguin, TX
78155, United States

Hours

Reviews

3.4
1,523 reviews
5 stars
504
4 stars
318
3 stars
259
2 stars
122
1 star
320

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes for simple orders.

Customer Service

Many reviews highlighted poor customer service, including rude staff and lack of acknowledgment from employees.

Food Quality

Several customers complained about cold or improperly prepared food, with some mentioning issues like burnt items or incorrect orders.

Cleanliness

The restaurant was noted for being dirty, with complaints about unsanitary conditions in the bathrooms and dining area.

Management Issues

Reviews indicated a lack of effective management, with employees appearing untrained and disorganized.
  • MG
    M Garcia
    2 days ago
    1.0
    This was one of the dirtiest & ill-equipt McDonald's that I have ever been to. The automated order screens flash your number so quick that you couldn't even see it and it refused to print a receipt. The restaurant didn't have spoons for the ice cream so you had to eat it with a fork (why serve/sell McFlurry's then?). French fries so crispy that half were just plain inedible. No napkins or ketchup that the guests had access to without going up front, waiting in line (forever) & asking for it. The tables all needed to be cleaned. Despite all of this, it was extremely busy. Like the choas of the restaurant was normal to everyone or something. Plus management didn't care what was going on in front of her own face. Please do better McDonald's, you used to be worth it.
  • DV
    Dylan “Zilla” Valencia
    4 days ago
    1.0
    As soon as I walked up a Manager was smoking her disgusting cigarette walking towards the main entrance of the facility. Even put it out on a wall maybe 10ft from entering. She was working the front counter/mobile orders. As a former MCD employee are employees not required to WASH their hands anymore? Im sure thats a mandatory Food Safety. She did not go to the back to pretend to wash her hands nor go to the restroom. She stayed up front the entire time I was there when I placed my mobile order and until I received it. Older lady, full Grey hair.
  • SB
    Simplyy Breezy
    Nov 17, 2025
    1.0
    Sauce police guarding them with her life , yet the self service machines were down and they didn’t take card at the counter and the heavyset sauce chief manager was too lazy to give us our military discount !!!! shout out to Patty though she was very sweet and calming
  • RS
    Robin S
    Nov 11, 2025
    3.0
    Our table was dirty. Floor under table dirty. I went up to the counter three times and was told help coming. I finally asked for napkins, went into bathroom, got water and cleaned e tables and a chair myself. There were 11 of us. Play area dirty and some out of control kids. Parents out in main part. Parents should be required to be in same area. They wouldn't take our gift card. Scanner broken and no one knew how to use.
  • JS
    Jimmie Sanders
    Nov 2, 2025
    1.0
    I ordered food before arriving took me about 10 minutes to get to the store I arrived approached the counter and I ended up waiting an additional 20 minutes just for 1 sandwich and 1 drink. I saw my order sit on the counter for 15 minutes. I tried getting the managers attention but she just ignored me and when I finally said something told me to be patient. This place is horrible with service. They drag their feet then catch an attitude when you’re unhappy your food is cold.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 1388 E Ct, Seguin, TX?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday. On Friday and Saturday, it extends its hours until midnight.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it remains open until midnight.