Pizza Hut

Reviews

• DW

  David Allen Wood

  Dec 6, 2025
  5.0
  My Neighbors Ate My Pizza… But Pizza Hut Restored My Faith in Humanity Last night I ordered pizza, sides, and drinks, the full survival kit for a hungry evening, and it ended up delivered to the WRONG address. I’m 99% sure my teenage neighbors enjoyed a glorious feast of pizza and bacon cheesesticks while pretending not to know anything. (The blinds twitching gave them away. Teenagers aren’t exactly CIA material.) Meanwhile, my app marked the order as delivered, and there I was walking up and down my street like a lost Amazon package. After failing to reach anyone because the store number routes to a call center, I finally discovered that selecting Option 2 gets you to the Royse City Pizza Hut directly. And THAT is where the story turns wholesome. A young man answered the phone and was an absolute legend. I was frazzled, hungry, and mildly questioning my life choices, but he handled everything with patience, understanding, and the calmness of someone who has survived many weekend-night pizza rushes. I explained what happened. He pulled up my original order, matched it perfectly to my reorder, processed the credit, and reassured me the new order would come to my house this time , even giving him a couple of clues that proved he genuinely knew exactly where my hungry self lived. No excuses. No blame. Just, “We’ll take care of that.” And honestly… that was all I needed. I actually hung up smiling. I even turned to my wife and said, “This kid is fantastic.” When a customer service experience makes you go from hangry to genuinely grateful in under five minutes, that deserves recognition. Pizza Hut has already won me back with better quality and freshness the last couple of years, but employees like this young man seal the deal. Mistakes happen, that’s life. What matters is how a business handles them. And he handled mine with empathy, professionalism, and zero drama. Royse City Pizza Hut will keep my business. Sure, they forget little things occasionally, but instead of running to Facebook or Google to rant, maybe try calling and being civil. Treat people like humans, and you just might get treated the same. Huge thanks to the young man who helped me, I don’t recall his name, but he had a unique voice and a calm, confident way of speaking that stood out (in the best way). He took an irritating situation and turned it into something positive. Pizza was replaced, faith in humanity restored, and hopefully my neighbors enjoyed the surprise dinner they “mysteriously” received. 😄
• EC

  Esmeralda Castillo

  Nov 11, 2025
  5.0
  Great
• TA

  T.C. Albert

  Oct 12, 2025
  4.0
  Order said ready on app. Walked in and still waited 15 mins. And I wasn't the only one. Also, I couldn't hear the employee at the cash register. Way too much noise... Need a partition or a loud speaking employee. Otherwise, food was great and absolutely loved the new Crafted Flatzz!
• VR

  Veronica Rodriguez

  Sep 14, 2025
  3.0
  Ok
• MB

  Mo Bay

  Jul 29, 2025
  1.0
  Have a Fox card Specifically for this location was told they don’t take them. Total waste of money. Was very rude to me!!

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