McDonald's

3.3
1592 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3505 Lakeview Pkwy, Rowlett, TX
75088, United States

Hours

Reviews

3.3
1,592 reviews
5 stars
527
4 stars
276
3 stars
268
2 stars
143
1 star
378

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly in the drive-thru, leading to a negative customer experience.

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and poor communication regarding their requests.

Food Quality

Several reviews mentioned cold, stale, or improperly cooked food, with complaints about the freshness of fries and other menu items.

Speed of Service

Customers expressed frustration with long wait times both in the drive-thru and for mobile orders, often leading to dissatisfaction.

Cleanliness

Some reviews noted unsanitary conditions in the dining area and play area, impacting the overall dining experience.
  • AJ
    Alexander Jimenez
    Nov 15, 2025
    1.0
    The manager guy in the red shirt who works nights is weird 11/15 , had to stand in line for 8 minutes for a refill and he made eye contact multiple times , he never wants to help unless it’s women and the fries are always soggy , the chicken nuggets taste like they got cold and just got refried
  • SP
    Sky Pics
    Nov 6, 2025
    1.0
    Bad interaction with manager. She tried to over charge me and put something n the system I did not order. If I didn’t know any better I wouldn’t have caught it. She refused to listen and understand my frustration with the situation. I submitted a feedback on the website for this store.
  • DD
    Daphne
    Oct 26, 2025
    4.0
    Called in advance to see if this location had their boo-baskets and was happy to know they did, and the one I wanted too! My only minor complaint was upon calling I had to ask the kid on the line if where I was calling was a McDonald's three times before he finally say yes. As someone who works retail, you answer "Hello thank you for calling (insert company)!" Not hey, not hello, not what do you want. Y'all can do better!
  • IB
    Isaiah Brown
    Oct 24, 2025
    1.0
    had a reward for a free mcchicken. when i went to order it, the guy at the box said the code wasn’t working and to pull up. then he looks at it at the window and tells me to pull up to the next window to talk to the manager. then when i pull up to the next window the manager , after no greeting, says “they already told you the code wasn’t working, so why’d you come up here?” with a horrible attitude. i proceed to give them my phone and the manager throws it back at me. never going here again.
  • NN
    Naturley
    Oct 20, 2025
    1.0
    I've been coming to this drive through for months and after every occasion I tell myself I am going to leave a review, but never get around to it. Today it was taken too far. Usually I am greeted with a rude "what do you want" when I pull up. I understand it must have been a long day in retail so they are annoyed, thus I brush it off each time. Today, when asked what I wanted I said "one second please" as I was waiting for my McDonald's app to load, and I heard over the speaker an annoyed "oh my GOD". I explained that I was waiting for my app to load but it is slow. They remained silent, they must have thought I wouldn't hear their annoyed complaint. Then they did not give any of our orders the sauce to go with it, and it seems not even a straw to drink my beverage. My young child was very sad that she could not enjoy her nuggets with sauce. I understand if a customer is rude, I can validate being rude back to them. I have worked drive-through and in retail for years myself so I can understand the frustration. But I always receive rudeness before I even open my mouth to order at this drive through. Ordering inside at the kiosk with food delivered to our table has always been pleasant.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Rowlett, TX?

McDonald's in Rowlett, TX operates 24/7 every day except Friday, when the kitchen opens at 11:00 AM and closes at 11:59 PM.

Does this McDonald's location have a drive-thru and what are its hours?

Yes, this McDonald's has a drive-thru open 24 hours every day of the week.