Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor customer service, including rude staff and slow service.
Food Quality
Many reviews mentioned cold or stale food, incorrect orders, and issues with food preparation.
Cleanliness
Several customers noted that the restaurant was dirty and in need of maintenance.
Management Issues
Feedback indicated a lack of effective management oversight, leading to inconsistent service and food quality.
RM
Robert Montogmery
2 days ago
1.0
Stopped here at 2:30 am and they didn’t have any of the front registers or kiosks working. After 15 minutes of trying to get the attention of an employee I was informed they were only doing burgers no breakfast items.
CC
Cindi Crews
5 days ago
4.0
Just ran through the drive thru to pick up my online order
JH
Jason Hotman
Jan 1, 2026
1.0
Check your orders!! I have gotten ripped off the last 3 times missing food items and then they keep adding mayo to the burger!
BB
Bella
Dec 28, 2025
2.0
I have been coming to this McDonald’s location for the past year because it consistently offered friendly customer service and fresh, hot food. Unfortunately, during my last few visits, the quality and service have declined significantly, and I feel it’s important to share this feedback.
On my most recent visit, my food was cold, and the customer service was surprisingly poor. The young gentleman who took my order was noticeably rude and dismissive. That was disappointing, especially given that this location has historically taken pride in treating customers well.
In addition, this is now the third time I’ve tried to order ice cream and have been told, “We don’t have any,” even though the item is still on the menu and shows as unavailable when trying to order online. If the machines are consistently down, it raises the question of maintenance and management oversight. Regular cleaning and upkeep should be prioritized so the product can actually be served.
I truly want this location to succeed, because it used to be one of the better McDonald’s in the area. I hope ownership/management will review staffing, retrain on customer service, and address equipment and food quality issues so guests can again receive the level of service and food McDonald’s is known for.
The link you give for additional feedback do not work. Please properly address your customers complaints.
CS
Caleb Satterfield
Dec 18, 2025
3.0
Food was great and the employees are awesome. But you can tell when higher management there it make the whole place feel uncomfortable and not enjoyable cause when their there you can tell the employees have this dreed and fakness to them to put on a good show for the upper management than the upper management will be sitting in the lobby on their laptop or phone and you will occasionally look over to see them staring at you which is very weird. But every time their not there the employees have real smiles on their face and your food come out great