McDonald's

3.5
1779 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4800 E Highway 114, Rhome, TX
76078, United States

Hours

Reviews

3.5
1,773 reviews
5 stars
637
4 stars
361
3 stars
318
2 stars
147
1 star
310

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor customer service, including rude staff and slow service.

Food Quality

Many reviews mentioned cold or stale food, incorrect orders, and issues with food preparation.

Cleanliness

Several customers noted that the restaurant was dirty and in need of maintenance.

Management Issues

Feedback indicated a lack of effective management oversight, leading to inconsistent service and food quality.
  • RM
    Robert Montogmery
    2 days ago
    1.0
    Stopped here at 2:30 am and they didn’t have any of the front registers or kiosks working. After 15 minutes of trying to get the attention of an employee I was informed they were only doing burgers no breakfast items.
  • CC
    Cindi Crews
    5 days ago
    4.0
    Just ran through the drive thru to pick up my online order
  • JH
    Jason Hotman
    Jan 1, 2026
    1.0
    Check your orders!! I have gotten ripped off the last 3 times missing food items and then they keep adding mayo to the burger!
  • BB
    Bella
    Dec 28, 2025
    2.0
    I have been coming to this McDonald’s location for the past year because it consistently offered friendly customer service and fresh, hot food. Unfortunately, during my last few visits, the quality and service have declined significantly, and I feel it’s important to share this feedback. On my most recent visit, my food was cold, and the customer service was surprisingly poor. The young gentleman who took my order was noticeably rude and dismissive. That was disappointing, especially given that this location has historically taken pride in treating customers well. In addition, this is now the third time I’ve tried to order ice cream and have been told, “We don’t have any,” even though the item is still on the menu and shows as unavailable when trying to order online. If the machines are consistently down, it raises the question of maintenance and management oversight. Regular cleaning and upkeep should be prioritized so the product can actually be served. I truly want this location to succeed, because it used to be one of the better McDonald’s in the area. I hope ownership/management will review staffing, retrain on customer service, and address equipment and food quality issues so guests can again receive the level of service and food McDonald’s is known for. The link you give for additional feedback do not work. Please properly address your customers complaints.
  • CS
    Caleb Satterfield
    Dec 18, 2025
    3.0
    Food was great and the employees are awesome. But you can tell when higher management there it make the whole place feel uncomfortable and not enjoyable cause when their there you can tell the employees have this dreed and fakness to them to put on a good show for the upper management than the upper management will be sitting in the lobby on their laptop or phone and you will occasionally look over to see them staring at you which is very weird. But every time their not there the employees have real smiles on their face and your food come out great

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Rhome, TX?

McDonald's in Rhome, TX is open 24 hours every day.

During what hours is delivery available from this McDonald's location?

Delivery is available daily from 6:00 AM to 9:29 PM.