McDonald's

3.3
863 reviews
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Business Details

4500 W University Dr, Prosper, TX
75078, United States
(972) 433-1028
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4500 W University Dr, Prosper, TX
75078, United States

Hours

Reviews

3.3
863 reviews
5 stars
313
4 stars
153
3 stars
94
2 stars
45
1 star
258

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and dismissive towards customers.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and a lack of attention to detail in fulfilling requests.

Speed of Service

Customers frequently complained about long wait times in both the drive-thru and inside the restaurant, often leading to frustration and dissatisfaction.

Cleanliness

While some customers noted cleanliness in certain areas, others reported unsanitary conditions and a lack of proper maintenance.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others received cold or poorly prepared food.
  • JC
    Jose Coronado
    3 days ago
    1.0
    Mala atención. Y supervisora sin mascarilla y sin guantes y haciendo contacto con la comida .
  • LL
    Law Law
    Nov 16, 2025
    1.0
    Very poor service, food was thrown in the bag and fries all over place . Very rude upon arrival and its unacceptable...
  • BS
    Barbara Sequera
    Nov 12, 2025
    1.0
    Muy mal servicio... las empleadas estan escuchando que digo buenas disculpe me puede y se hacen las que no ... estan a excasos 2 metros de mi y solo me ven y se retiran sin atenderme! La verdad que ni la manager se toma el tiempo de que se haga un buen servicio al cliente ... en 2 ocaciones nisiquiera mi orden estaba completa!
  • AA
    Anthony Ardoin
    Oct 29, 2025
    1.0
    Door dashing, Waited 30 mins for 20 nuggets and two McFlurrys, left with no food and missed out on a dash because i get paid per dash. Definitely needs more staff and better management. Will not be returning, will not recommend. I feel bad for the customer who didn’t receive their food.
  • PV
    Prakash Venkatesan
    Oct 29, 2025
    1.0
    Late evening drive thru wait time is terrible. If a specific order is taking time, other locations ask that specific customer pull over to wait and serve other customers. This location doesn't do that and the queue is stalled for 15 - 20 mins.
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Frequently Asked Questions About McDonald's

What are the general operating hours for McDonald's at 4500 W University Dr, Prosper, TX?

McDonald's at 4500 W University Dr operates daily from 5:00 AM to 4:00 AM the next day, with 24-hour service on weekends.

Does this McDonald's location offer 24/7 delivery service?

Yes, delivery is available 24 hours a day, seven days a week.