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Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty restrooms and the presence of pests.
Speed of Service
Customers frequently complained about slow service, long wait times, and delays in receiving their orders.
Food Quality
Feedback indicated that food was often cold, poorly prepared, or not fresh, leading to dissatisfaction.
JK
Julian Kindred
1 day ago
1.0
I’ve been here several times now and can now say with certainty—stay away. It is not worth waiting 15-20 minutes in the drive-through for their food after fighting to understand what is being said through their microphones. Assuming that their equipment is even working. The employees are friendly, but the service is abysmal, especially at the way the prices have crept up. Never had the term “fast food” been more misleading. Save yourself the time, money and headache and make yourself some frozen burgers from the grocery store. This isn’t worth it.
DL
dennis lanier
Nov 15, 2025
3.0
The food was ok. I had the sausage and egg breakfast biscuit with hash browns and coffee and it was ok. The biscuit was a little stale tasting like it had been sitting under a warmer for sometime. Of course their under staff so what workers they have rush around not really welcoming or friendly because they running behind because the drive through is backed up. Yes the typical McDonald's franchise.
YM
Yolanda M
Nov 14, 2025
5.0
I give this a 5 star because my two experiences with the young man at the curbside and front desk. He's very professional, respectful, kind and great at customer service.
I give 1 star because of the manager.
I do want to point out how the manager Hispanic lady was rude in front of us costumers to her employees. Please check that woman. She was unprofessional twice to her employee in front of us. Very rude to him. I seen he did nothing wrong. She truly seemed rotten. I feel so bad for the people working there. This experience was at 12: 20p.m. 11/14/25
She has a ugly attitude and not a team player for her team at all. Mcdonalds if you care about your employees
EC
Erika Cantu
Nov 11, 2025
1.0
Place was a mess it’s 9:30p no customers the only one here while ordering there was smoke thick in the air like something was burning,thought ok their cleaning something while cussing playing around yelling singing ,waited 15-20 mins to get a burnt chicken burger and fries and nuggets 🤨need better management or training it was just ridiculous with these kids picking on each other .Guess my arrival was bad timing never had this issue before here
VT
valerie trevino
Oct 25, 2025
1.0
Manager Mirna or Mirza tried to double charge me for my food. She said my food said staged and when the app finally refreshed on her end she refused my service for no reason and called the cops on me tried to give me a trespass. Cops refused to give me a trespass and asked the manager to make the food and showed proof that my order was paid for. She refused still and did not give the police my order. Now I’m out of money for food I paid for. Basically theft of services because I have no food.
Case Number: 34355942 for customer care report
What are the operating hours of McDonald's at 1300 Wildcat Dr, Portland, TX?
McDonald's at 1300 Wildcat Dr is open 24 hours a day, 7 days a week.
Does McDonald's at this location offer drive-thru service?
Yes, this McDonald's offers 24/7 drive-thru service.
Can I order McDonald's food for delivery from this location?
Yes, McDonald's delivery service is available 24/7 and orders can be placed online.
What payment methods are accepted at McDonald's in Portland, TX?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a mobile app to order food from McDonald's?
Yes, you can order via the McDonald's App available on the Apple App Store and Google Play Store.
What services are available at this McDonald's location?
The location offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What is the address and phone number for this McDonald's?
The address is 1300 Wildcat Dr, Portland, TX 78374, USA. The main phone number is +1 361-643-8115.
Are there any coffee shops near this McDonald's?
Yes, Starbucks is nearby, which you might visit for specialty coffee before or after your McDonald's meal.
Is there a post office close to McDonald's at 1300 Wildcat Dr?
Yes, the Wildcat Mail Center post office is close by, convenient if you need mailing services during your visit.
Where can I find automotive services near this McDonald's?
Nearby automotive services include Take 5 Oil Change, GP Auto-Tech Center, and AutoZone Auto Parts, useful if you need vehicle maintenance after your meal.