Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 3565 NE Loop 286 in Paris, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Multiple customers reported issues with incorrect orders, including missing items and wrong toppings.
Service Speed
Customers frequently mentioned slow service, with long wait times for both dine-in and delivery orders.
Food Quality
There were numerous complaints about food being undercooked, overcooked, or not fresh, leading to dissatisfaction.
Customer Service
While some reviews praised friendly staff, others noted poor service experiences, including unhelpful responses to complaints.
Cleanliness
Some customers expressed concerns about cleanliness, particularly regarding food handling and the restaurant environment.
JS
Jill Shelby
1 day ago
1.0
This is their definition of boneless chicken a bunch of breadless chicken and was not given 1 of my pizzas. The breadsticks were not even cut properly
BT
Brianna Tongson
Jan 4, 2026
1.0
I’ll be going to Domino’s from now on. This Pizza Hut location completely dropped the ball on my order and customer service.
I placed two orders back-to-back, yet my second order came out first, and I had to wait an additional 25 minutes for the first order to be ready. At the window, I paid for four sauces and clearly asked the employee if all four were in the box. He said yes. When I got home, there were zero sauces included.
On top of that, my supreme pizza was hardly “supreme” at all, with very few toppings. I called the restaurant and left my name and number for the manager, who was supposedly busy at the time. I was told I’d receive a call back, but no one ever contacted me.
I was simply trying to get a refund for the sauces I never received, but the lack of follow-up and accountability made this experience unacceptable. Poor service, poor communication, and no resolution.
KU
Karri Unruh
Dec 30, 2025
1.0
We had a very disappointing time at this Pizza Hut recently….we ordered on the app on the way in so that we wouldn’t have to wait too long. Got there and they had a few tables that were full so understood why we had to wait a few minutes by the door until we could be seated…told us to sit wherever we would like so asked them to clear a table since we are a family of 6. They cleared a table and we all got sat down and waited for service…..and waited and waited…..atleast 15 minutes! Our pizza was long ready according to the app and they finally asked if we had been helped yet. We hadn’t so they apologized and come to get our drink order but didn’t bother to bring us any menus even tho we hadn’t yet had a chance to tell them we had ordered ahead. Asked the price of drink options like two liters and 20oz and they didn’t know….told them we just wanted water to drink…brought our drinks and pizza….no straws and no silverware and had to go find someone to bring us those things….then our pizzas were the wrong size so they made us another one but didn’t bother to check what crust we would like so that was wrong again 🤦🏼♀️🤦🏼♀️🤦🏼♀️ It was just over all a really bad experience and very disappointing to not get any decent service! I know they can do better because we have eaten here several other times and been treated much better! Step it up, people and make people want to return for good food and good service!! I have been a waitress at several restaurants in my life and it’s worth it to have happy customers!
JW
Jacob Wiskus
Dec 6, 2025
1.0
Ordered 2 pizzas, wing, and cheese sticks. Wings ✅️. Cheese sticks ✅️. 1st pizza with 3 toppings ✅️. 2nd pizza ❌️. 2nd pizza missing not 1, 2, or even 3.... but 7 toppings!
Take the pizza back and they offer to remake it. Wait 35 minutes and.... it's still missing 4!!! I was not waiting around and waisting an hour of my night for them to figure out how to read an order so I just left telling them it's good enough. They've gone way down hill. 1st issue I've had with them and it was absurd.
SB
Shaylie Bean
Nov 1, 2025
3.0
Halloween night my delivery never showed up. Went to the store the next morning as soon as they opened and they remade all my food. Asked what they could do about my delivery fee plus the tip for the driver that never showed. They gave me 2 2 liter dr peppers. Said if I gave them a good review they would customize my pizza hut reward cheesesticks.