McDonald's

3.6
1977 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2120 S Loop 256, Palestine, TX
75801, United States

Hours

Reviews

3.6
1,943 reviews
5 stars
716
4 stars
440
3 stars
365
2 stars
145
1 star
277

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 30 minutes, for both drive-thru and in-store orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong modifications.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Staff Attitude

Feedback varied on staff friendliness, with some praising individual employees while others reported rudeness and lack of attentiveness.

Food Quality

There were mixed reviews on food quality, with some customers receiving stale or improperly cooked items.
  • KH
    Kenslie Henson
    Jan 4, 2026
    1.0
    It was absolutely disgusting in here. Most of the drinks at the fountain were out. Employees did not care. Trash was over flooded.
  • NN
    noah
    Dec 31, 2025
    1.0
    Manager named Heidi, (not sure how to spell it) allows the cooks to eat food off the line and touch customers food without gloves. Seen a dead bird just laying on the floor where crew was at. Seen a crew member named Trent openly vape in the building while on job. Bathroom was disgusting (literal fecies on wall). And food was served to me completely raw. And wouldn't allow kids in play area as I have never seen it get cleaned.
  • CT
    Colton Tally
    Dec 24, 2025
    1.0
    I placed a mobile order at 10:10am and I sat in line at the drive through and waiting to get to the speaker when I got to the speaker I tell the guy I have a mobile order I give him my code and he tells me my order has been canceled because it’s past 10:30am I look at the time and it’s 10:32 so I waited in line for 20 minutes just to get told my order was canceled because it’s 2 minutes past 10:30
  • HC
    hippy chic
    Dec 22, 2025
    1.0
    WORST place for door dash. one of 2 of the WORST door dash restaurants. ***OMG, the man manager, young , skinny, black man? is pitiful! he doesn't pay attention at all. serves the drivethru, mobile orders, in house, and everyone else BEFORE he even starts door dash! he also lies and put into the app that the order is ready when it is 11-30 minutes from being ready!!!! he also sets the time for pick up wrong. he sets it early to make it seem like he is on top of things, like he is on time, that's a LIE! he does all this to make himself look like he is doing a good job. and what this does is force dashers to be dispatched and then sit or stand for 10-30 min for one order! it also makes customers mad cuz the expected time for their food is not right, not even close! these are lies to make it look like he is doing thing right.!!!, he is being 100% dishonest!!! NOW this is not ok, its rude., dishonest, and disrespectful! door dash allows restaurants to push a button to pause dash orders if they get to slammed to handle them, BUT McDonald's is greedy, they don't care that dashers who do NOT get paid a dime hourly, its all delivery tips! they do not care if we stand there for 10-20- to even 30 minutes! waiting for one order!!! NOT COOL! first of all that shoots any chance of a tip from our customer who has to wait so long. it also makes door dash wonder what's up, and it causes us to lose a lot of money!! who can afford that?? I can NOT!. *** just today I had an order complete message and did not get my food for 11 more minutes! that's 11 on top of the 4 I already had waited! this means one order will take approximately 40 min to finish??? no hourly pay and that order may be a short order, or big mileage order. so we may make 2 dollars? for the whole thing after our gas??? that means we make wayyy less than minimum wage!? ALSO we get punished if we unassign orders, show up late, or decline an order, SO NO we don't have a choice, we are forced to accept orders we do not want or we fall to silver status and all we get is $2, 3, and $4 order offers. that does NOT even pay our gas!!! how is this ok? it shows me that McDonald's is selfish, rude, and disrespectful. to all door dashers, and also to the dash customer! its always a few that make a good thing not work. good job McDonald's! well done! :( LUCKILY it has been reported that soon all dashers will be able to deline orders for 2 chosen restaurants. that means we can hit a button that says we no longer pick up orders from ? YOU CAN BE SURE a ton of us will be choosing McDonald's! for sure! last night all 6 of us who waited 15-30 min for an order will certainly not deliver for McDonald's via door dash. so in the end all this dishonesty and disrespect will finally hurt the ones who are causing the issue in the first place. THANK GOODNESS! I am sick of the abuse! AND TO THE OWNER< right here are all the details you need! I don't need an auto generated response from a company owner who does not care enuff to send a real response!????
  • HH
    Heather Hammond
    Dec 6, 2025
    1.0
    Drive thru should not take over 30 minutes to get a simple cheeseburger happy meal.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Palestine, TX?

McDonald's in Palestine, TX is open 24 hours a day, every day of the week.

Does McDonald's in Palestine offer delivery services?

Yes, McDonald's in Palestine offers delivery services 24/7.