McDonald's

3.6
2168 reviews
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Business Details

10539 N Sh 359, Mathis, TX
78368, United States
(361) 547-7171
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10539 N Sh 359, Mathis, TX
78368, United States

Hours

Reviews

3.6
2,168 reviews
5 stars
859
4 stars
395
3 stars
367
2 stars
175
1 star
372

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some employees being friendly while others were rude or inattentive.

Cleanliness

Multiple reviews highlighted issues with cleanliness, particularly in restrooms and dining areas.

Food Quality

Feedback varied on food quality, with some praising freshness while others complained about cold or improperly prepared items.

Speed of Service

Many customers experienced slow service, especially during busy times, leading to long wait times for orders.

Customer Experience

Positive experiences were noted when staff were attentive and friendly, particularly mentioning individual employees who provided excellent service.
  • BC
    Brooke Crosby
    Nov 17, 2025
    2.0
    Food had an odd taste to it. Didn't risk it so I chunked it. I got the Sausage McMuffin with no cheese. It was as though the sausage was spoiled and the McMuffin was chewy and unsavory.
  • JB
    John Barboza
    Nov 14, 2025
    5.0
    It was very clean and employees were friendly
  • TB
    texally bulldogs
    Nov 1, 2025
    1.0
    I really didn't even try the food i went to wash my hand before I order the restroom are filthy three urinals were out of order and the three toilets were clogged to the top with poop all over the seat the smell was horrible I just decided to walk out and go somewhere else.... I wish I could put pictures but they were very nasty and not every can stand this type of Pic
  • RD
    Rosalinda DeLaRosa
    Oct 27, 2025
    1.0
    At least the order kiosk was friendly. The children who work here need some training on how to be attentive and courteous.
  • NM
    Nio M
    Oct 17, 2025
    3.0
    I think I might be good for the owner to teach some more customer service strategies to their young employees. It wasn't busy. The person at cash should offer the ticket(I had yo go back 'n ask for it, she didn't say, m'am, here is your ticket or m'am you forgot your ticket... and when I asked for it she gave me a sour look.. another sour look when I asked for ketchup.. lol she could never work at ChikFil A, they take the smiles and greetings seriously there.. The store itself is clean and updated... but .. the fries were salted very very sparingly. ( like almost none) I haven't been to McDonalds (except for the morning hash browns) in a very long time, so maybe that is the new healthy version? Maybe salt could be Offered? For those of us that need it/like it? Overall, I really think the girl working that day had a little black cloud over her head and that's not good for business
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's Mathis, TX?

McDonald's Mathis is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 at McDonald's Mathis through their online ordering system.