McDonald's

3.6
2340 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
408 E Marshall Ave, Longview, TX
75601, United States

Hours

Reviews

3.6
2,340 reviews
5 stars
901
4 stars
499
3 stars
409
2 stars
167
1 star
364

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported unprofessional and rude behavior from staff, including incorrect orders and poor customer service.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect modifications.

Food Quality

Customers expressed disappointment with the freshness and quality of food, with reports of stale fries and improperly prepared items.

Long Wait Times

Several reviews mentioned excessive wait times for both drive-thru and in-store orders, contributing to a frustrating experience.

Management Concerns

Multiple customers criticized management for lack of training and poor handling of customer complaints.
  • JN
    Juan Nieto
    Dec 26, 2025
    1.0
    Went through drive through orderd my meal, asked for large frys no salt, got a sprite insted. Got to the wondow asked them why did they charge me a sprite? The drink was basically thrown at me, then the cuacasion kid with a design on the back of hos head damn near threw thr drink at me and said “you need to take it, you already paid for it.” Very unprofessional. And proceeds to slam window on my face….. Not Going back.
  • ZF
    Z Autrice Foster
    Dec 19, 2025
    1.0
    If I could give no stars at all I would. Not only did I have to wait after ordering ahead but when I got my food it was not fresh AT ALL! Fries stale and bland. The young man that brought my order out finally seemed to have been bothered by my asking for more ketchup after HE dropped the ones he was trying to hand me as if he expected me to open the car door and pick them up off the ground…… Oh and let’s talk about how the chicken sandwiches were thrown together. and seemed to have been sitting there since before Christ 😡 then to add insult to injury the had the audacity to put a chicken tender on a bun and call it a Mc Chicken. I am highly disappointed and upset about wasting my money on this food that I refuse to even eat. Please do better smh
  • TL
    Torrance Lattimore
    Dec 17, 2025
    1.0
    I was told to wait for my food which were 13 cookies fro bring back home and it took 45 minutes of me waiting to go inside and ask what’s going on with my order and a person at the register said it was shift change and the guy that was cooking my order left and a new chef was making my order then another 10 minutes go by and I still have not gotten my order so I just left and definitely not going back anytime soon that was so disappointing and I never ever leave reviews but this is ridiculous… the photo shows proof I paid for my order but never got anything!
  • RS
    Ray Stanley
    Dec 17, 2025
    3.0
    I ordered my food online through the McDonald’s app and selected counter pickup. When I arrived, the lobby doors were locked, so I had to go through the drive‑through instead. At the first window, staff acted like my order never came through. I showed them the order on my phone, confirming it was for the correct location, but the employee didn’t even know the store’s address. A manager came to speak with me, but she also insisted it was a counter pickup—as if I had another option, since the lobby was locked. At the second window, another employee asked if I had a mobile order but started reading off the wrong name. I had to repeat my actual order before they finally gave me my food. Suggestion: Please update your lobby hours on the app so customers don’t select counter pickup only to arrive and find the doors locked.
  • HH
    Hugh
    Dec 14, 2025
    1.0
    They do this funny thing on doordash where it'll be operating hours but they turn off orders so you have to wait until tomorrow to order. I called the store on Friday Dec 14th 2025 at 7:30 pm and the kid who answered the phone didn't give me a name and said they were accepting doordash but they weren't. Contacted doordash and they were as confused as me. Crazy. When I tried to explain the situation the manager on duty at the time Julia (at least that's what she said her name was) laughed over the phone and told me to restart my phone as if she works for T-Mobile and not McDonald's or even doordash. Then when I asked to speak with her after restarting my phone she chose to let a junior employee answer the phone and lie on her behalf and say she was busy when I could very clearly hear her.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 408 E Marshall Ave, Longview, TX?

McDonald's at 408 E Marshall Ave in Longview, TX is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location offers a drive-through service that operates 24/7.