Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported unprofessional and rude behavior from staff, including incorrect orders and poor customer service.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect modifications.
Food Quality
Customers expressed disappointment with the freshness and quality of food, with reports of stale fries and improperly prepared items.
Long Wait Times
Several reviews mentioned excessive wait times for both drive-thru and in-store orders, contributing to a frustrating experience.
Management Concerns
Multiple customers criticized management for lack of training and poor handling of customer complaints.
JN
Juan Nieto
Dec 26, 2025
1.0
Went through drive through orderd my meal, asked for large frys no salt, got a sprite insted. Got to the wondow asked them why did they charge me a sprite? The drink was basically thrown at me, then the cuacasion kid with a design on the back of hos head damn near threw thr drink at me and said “you need to take it, you already paid for it.” Very unprofessional. And proceeds to slam window on my face….. Not Going back.
ZF
Z Autrice Foster
Dec 19, 2025
1.0
If I could give no stars at all I would. Not only did I have to wait after ordering ahead but when I got my food it was not fresh AT ALL! Fries stale and bland. The young man that brought my order out finally seemed to have been bothered by my asking for more ketchup after HE dropped the ones he was trying to hand me as if he expected me to open the car door and pick them up off the ground…… Oh and let’s talk about how the chicken sandwiches were thrown together. and seemed to have been sitting there since before Christ 😡 then to add insult to injury the had the audacity to put a chicken tender on a bun and call it a Mc Chicken. I am highly disappointed and upset about wasting my money on this food that I refuse to even eat. Please do better smh
TL
Torrance Lattimore
Dec 17, 2025
1.0
I was told to wait for my food which were 13 cookies fro bring back home and it took 45 minutes of me waiting to go inside and ask what’s going on with my order and a person at the register said it was shift change and the guy that was cooking my order left and a new chef was making my order then another 10 minutes go by and I still have not gotten my order so I just left and definitely not going back anytime soon that was so disappointing and I never ever leave reviews but this is ridiculous… the photo shows proof I paid for my order but never got anything!
RS
Ray Stanley
Dec 17, 2025
3.0
I ordered my food online through the McDonald’s app and selected counter pickup. When I arrived, the lobby doors were locked, so I had to go through the drive‑through instead.
At the first window, staff acted like my order never came through. I showed them the order on my phone, confirming it was for the correct location, but the employee didn’t even know the store’s address. A manager came to speak with me, but she also insisted it was a counter pickup—as if I had another option, since the lobby was locked.
At the second window, another employee asked if I had a mobile order but started reading off the wrong name. I had to repeat my actual order before they finally gave me my food.
Suggestion: Please update your lobby hours on the app so customers don’t select counter pickup only to arrive and find the doors locked.
HH
Hugh
Dec 14, 2025
1.0
They do this funny thing on doordash where it'll be operating hours but they turn off orders so you have to wait until tomorrow to order. I called the store on Friday Dec 14th 2025 at 7:30 pm and the kid who answered the phone didn't give me a name and said they were accepting doordash but they weren't. Contacted doordash and they were as confused as me. Crazy. When I tried to explain the situation the manager on duty at the time Julia (at least that's what she said her name was) laughed over the phone and told me to restart my phone as if she works for T-Mobile and not McDonald's or even doordash. Then when I asked to speak with her after restarting my phone she chose to let a junior employee answer the phone and lie on her behalf and say she was busy when I could very clearly hear her.
What are the operating hours of McDonald's at 408 E Marshall Ave, Longview, TX?
McDonald's at 408 E Marshall Ave in Longview, TX is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-through service?
Yes, this McDonald's location offers a drive-through service that operates 24/7.
Can I order McDonald's food for delivery from the Longview, TX location?
Yes, McDonald's at this location offers delivery services 24/7, including same-day and no-contact delivery options.
What payment methods are accepted at McDonald's in Longview, TX?
This McDonald's accepts payment by American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a mobile app available for McDonald's orders?
Yes, McDonald's offers mobile apps for ordering available on both the Apple App Store and Google Play Store.
What services are available at this McDonald's location?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Where is McDonald's located in Longview, TX?
McDonald's is located at 408 E Marshall Ave, Longview, TX 75601, USA.
What nearby fast food restaurants can I visit near McDonald's at 408 E Marshall Ave?
Nearby fast food options include Popeyes® Louisiana Kitchen, Taco Bueno, Church’s Texas Chicken, and another McDonald's location.
Are there any nearby medical or health services close to McDonald's at 408 E Marshall Ave?
Yes, nearby health-related places include Quest Diagnostics, Priority STD Testing Longview, Gregg County Health Department, and Medical Plaza Pharmacy.
What nearby amenities can customers visit along with McDonald's in Longview?
Customers can visit Soapies Car Wash, The Flower Peddler florist, USPS post office, and Walgreens pharmacy near McDonald's at 408 E Marshall Ave.