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Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Order Accuracy
Many customers reported frequent issues with receiving incorrect orders or missing items.
Cleanliness
Some customers praised the cleanliness of the facility, while others noted dirty conditions.
Speed of Service
While some reviews mentioned fast service, others complained about long wait times and understaffing.
Food Quality
Feedback on food quality was mixed, with some enjoying fresh meals while others received cold or poorly prepared items.
KH
Kyle Hand
6 days ago
1.0
Wouldn't answer the drive thru. Manager walked off when trying to speak to her like she didn't care. And the food took forever to be served abs all i wanted was an orange juice. I had to wait over 10 minutes for just that.
ER
Eric Rubio
Nov 1, 2025
2.0
This is for the new location on Estes pkwy this morning at 6:15am. Older lady at the drive through gave me the wrong drink order. After she gave me the correct one she left then came back and asked what else I wanted. I told her I haven't gotten my food yet. She responded and said she already gave me my order. I said nope. After she finally gave me my order and I was driving off she told me in Spanish that she knew that I was stealing food like I didn't know what she was saying. I speak Spanish so I understood. It also ended up being the wrong order but I ate it because I didn't want to go back and deal with her again. I know orders get mixed up but accusing customers of stealing food is unacceptable. This lady does not need to be dealing with customers at all.
SS
Stacie Shirley
Oct 25, 2025
1.0
I’ve been to some bad McDonald’s locations before but this one is a literal disaster. People giving out orders that can’t comprehend what’s on the screen. Stare blankly at you when you try to get your order straighten out. Then to get handed the wrong order AGAIN. I paid for up charges on a caramel latte and it was just a cup of milk. Wrong size nothing extra I paid for. Left the place because we simply couldn’t deal with the ignorance for another second.
RH
Reginald Holland
Oct 12, 2025
1.0
Tired of picking up Mc Donalds trash along the street behind it. They are not good Stewart's of the community and are not helping to brighten the look in our neighborhood. We have reached out to them about this problem in the past to no avail
JS
Jeff Spearman
Oct 11, 2025
1.0
Food was great, just wish I woud have gotten what I ordered. Ended up eating it because I went all the way home and wasn't going back. And they had the audacity to make me pay for something I odessa that they did t add to my bill the first time. Their mistake but I still had to pay for it. Just an orange juice but still bs. Gwt people that speak and understand English please. Not a hater, but English would be better at the cou ter.
What are the drive-through hours for McDonald's at 3118 Estes Parkway, Longview, TX?
The drive-through at this McDonald's location is open from 5:00 AM to 12:00 AM Monday through Thursday, 5:00 AM to 1:00 AM on Friday and Saturday, and 6:00 AM to 12:00 AM on Sunday.
Does this McDonald's offer delivery and pickup services?
Yes, this McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment options are accepted at McDonald's in Longview, TX?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
How can I order food from McDonald's at 3118 Estes Parkway online?
You can order online via their delivery URL at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available for iOS and Android.
What types of food and services can I expect at this McDonald's location?
This McDonald's offers a variety of menu options including burgers, sandwiches, breakfast items, coffee, ice cream, and frozen desserts made with quality ingredients.
Are there any hotels near McDonald's at 3118 Estes Parkway, Longview?
Yes, nearby hotels include Longview Inn & Suites, Americas Best Value Inn Longview, Express Inn, Knights Inn Longview, Guest Inn Longview, Hampton Inn Longview, Days Inn Longview South, Motel 6, and Baymont by Wyndham Longview.
What fast food restaurants are located near this McDonald's?
Nearby fast food options include another McDonald's, Subway, and Jack in the Box.
Are there any gas stations or convenience stores close to McDonald's at Estes Parkway?
Yes, nearby options include RaceTrac, Texaco Station Longview, Exxon, and Alon gas stations with convenience stores.
Is there a coffee shop near this McDonald's location where customers can relax?
Customers can visit RaceTrac which serves coffee and is near the McDonald's location.
How can a customer use digital rewards at this McDonald's?
Customers can earn points for free food by joining MyMcDonald's Rewards, details available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.