McDonald's

3.4
1426 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Location

McDonald's
3118 Estes Parkway, Longview, TX
75602, United States

Hours

Reviews

3.4
1,426 reviews
5 stars
466
4 stars
295
3 stars
280
2 stars
120
1 star
265

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Order Accuracy

Many customers reported frequent issues with receiving incorrect orders or missing items.

Cleanliness

Some customers praised the cleanliness of the facility, while others noted dirty conditions.

Speed of Service

While some reviews mentioned fast service, others complained about long wait times and understaffing.

Food Quality

Feedback on food quality was mixed, with some enjoying fresh meals while others received cold or poorly prepared items.
  • KH
    Kyle Hand
    6 days ago
    1.0
    Wouldn't answer the drive thru. Manager walked off when trying to speak to her like she didn't care. And the food took forever to be served abs all i wanted was an orange juice. I had to wait over 10 minutes for just that.
  • ER
    Eric Rubio
    Nov 1, 2025
    2.0
    This is for the new location on Estes pkwy this morning at 6:15am. Older lady at the drive through gave me the wrong drink order. After she gave me the correct one she left then came back and asked what else I wanted. I told her I haven't gotten my food yet. She responded and said she already gave me my order. I said nope. After she finally gave me my order and I was driving off she told me in Spanish that she knew that I was stealing food like I didn't know what she was saying. I speak Spanish so I understood. It also ended up being the wrong order but I ate it because I didn't want to go back and deal with her again. I know orders get mixed up but accusing customers of stealing food is unacceptable. This lady does not need to be dealing with customers at all.
  • SS
    Stacie Shirley
    Oct 25, 2025
    1.0
    I’ve been to some bad McDonald’s locations before but this one is a literal disaster. People giving out orders that can’t comprehend what’s on the screen. Stare blankly at you when you try to get your order straighten out. Then to get handed the wrong order AGAIN. I paid for up charges on a caramel latte and it was just a cup of milk. Wrong size nothing extra I paid for. Left the place because we simply couldn’t deal with the ignorance for another second.
  • RH
    Reginald Holland
    Oct 12, 2025
    1.0
    Tired of picking up Mc Donalds trash along the street behind it. They are not good Stewart's of the community and are not helping to brighten the look in our neighborhood. We have reached out to them about this problem in the past to no avail
  • JS
    Jeff Spearman
    Oct 11, 2025
    1.0
    Food was great, just wish I woud have gotten what I ordered. Ended up eating it because I went all the way home and wasn't going back. And they had the audacity to make me pay for something I odessa that they did t add to my bill the first time. Their mistake but I still had to pay for it. Just an orange juice but still bs. Gwt people that speak and understand English please. Not a hater, but English would be better at the cou ter.

Frequently Asked Questions About McDonald's

What are the drive-through hours for McDonald's at 3118 Estes Parkway, Longview, TX?

The drive-through at this McDonald's location is open from 5:00 AM to 12:00 AM Monday through Thursday, 5:00 AM to 1:00 AM on Friday and Saturday, and 6:00 AM to 12:00 AM on Sunday.

Does this McDonald's offer delivery and pickup services?

Yes, this McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.