McDonald's

3.5
1769 reviews
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Business Details

1803 NW Loop 281, Longview, TX
75601, United States
(903) 297-0991
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1803 NW Loop 281, Longview, TX
75601, United States

Hours

Reviews

3.5
1,769 reviews
5 stars
660
4 stars
364
3 stars
281
2 stars
150
1 star
314

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in both drive-thru and lobby, with some experiencing waits of over 30 minutes.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior from management.

Order Accuracy

Many customers complained about incorrect orders and missing items, indicating a lack of attention to detail.

Cleanliness

Several reviews noted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Food Quality

While some customers praised the food, there were multiple complaints about food quality, including stale items and incorrect preparation.
  • HK
    Hailey Kinsey
    3 days ago
    1.0
    Ordered a five dollar meal, but I only wanted one patty on my double cheeseburger so y’all really showed me what I get by giving me no patty thanks!
  • TO
    tony ohanis
    5 days ago
    3.0
    Hashbrown hot once again egg mcmuffin was not toasted at all
  • RR
    Robin
    Jan 2, 2026
    1.0
    Grandson got a bit of protein with his fries... A fly
  • BS
    Byron Sagastume
    Dec 8, 2025
    2.0
    Third time I have called for a manager, about 10:40AM no cars in drive thru, (which USED TO BE "faster service) no customers in main lobby, but by the time I get to second window, I'm asked to "park" around the corner, the cashier, a spanish lady was rude, and refuse to call the manager I raised my voice and someone else called him. You go inside, and you'll see how indifferent and slow the crew is, any supervisor there? Microwaves and stuff should make it faster than the original "Mc Donald's system... SOMEONE HAS TO TIGHT SCREWS THERE!
  • CB
    Conny Baugor
    Nov 25, 2025
    1.0
    They keep putting fewer and fewer fries in the box; soon they'll only be selling boxes with 5 fries, or worse, empty ones. With the way they're distributing boxes with so few fries, they should charge less. I bought medium fries and they ended up giving me small ones, and why? I paid $2.99 ​​for mediums, that's unfair. They've done the same thing to me several times; they give me so few fries. This is highway robbery. I'm only giving one star because it doesn't give me the option to give none .
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Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open from 5:00 AM to midnight Monday through Thursday, with extended hours on Friday from 5:00 AM to 4:00 AM, open 24 hours on Saturday, and from 4:00 AM to midnight on Sunday.

Are there delivery options available and what are the delivery hours?

Delivery is available daily from 5:00 AM to 11:45 PM Monday through Thursday and Sunday, and 24 hours from Friday and Saturday. Services include curbside pickup, same-day delivery, and no-contact delivery.