McDonald's

3.5
1757 reviews
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Business Details

1803 NW Loop 281, Longview, TX
75601, United States
(903) 297-0991
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1803 NW Loop 281, Longview, TX
75601, United States

Hours

Reviews

3.5
1,757 reviews
5 stars
652
4 stars
364
3 stars
281
2 stars
149
1 star
311

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Speed of Service

Many customers complained about slow service, particularly in the drive-thru, with long wait times reported.

Food Quality

Mixed feedback on food quality; while some praised fresh and tasty meals, others reported receiving incorrect or unsatisfactory orders.

Cleanliness

Several reviews pointed out unsanitary conditions in the restaurant, including dirty tables and restrooms.

Management Issues

Customers expressed concerns about management's lack of support and poor handling of staff and customer interactions.
  • SS
    Stephen Shirley
    Nov 13, 2025
    2.0
    Good food but slow and poor attitude from employees
  • JN
    Jerry Nations
    Nov 12, 2025
    1.0
    This place had the diner in closed at 7:30 in the morning. Great way to lose business. I recommend going across the street to Wendy's, they'll let you eat inside and not in your car. Smh!!!
  • NS
    Nicole Sedlacek
    Nov 4, 2025
    3.0
    Always messing up on my order when I always order the same thing everytime...
  • EM
    Eden Moses
    Oct 28, 2025
    1.0
    The way the manager speaks to her employees is insane. I’m in the lobby and she’s YELLING at a worker. Unacceptable to talk to a person like that. Manager with a God complex.
  • AS
    Ashley Sanders
    Oct 17, 2025
    1.0
    I used the app to order curbside (spent $35 worth of food) pulled up checked in waited in car for 10 mins, got out of car to go check on order, it’s packed ppl everywhere employees walking around looking crazy and scared, I asked an employee what’s the status of my order, he said he didn’t know, I asked if he could find out he just turned around and walked off, I then tried to cancel my order m, but I couldn’t…. So I had to wait… after waiting 40 MINUTES while employees just storm pass to talk to classmates, I asked AGAIN where’s my order, employee takes a look and then instantly gets upset… why??? Because they skipped over my order. No apologies or anything. They need a whole new staff from the management to the cashier. Seemed No one in there wanted to work, total joke
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Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open from 5:00 AM to midnight Monday through Thursday, with extended hours on Friday from 5:00 AM to 4:00 AM, open 24 hours on Saturday, and from 4:00 AM to midnight on Sunday.

Are there delivery options available and what are the delivery hours?

Delivery is available daily from 5:00 AM to 11:45 PM Monday through Thursday and Sunday, and 24 hours from Friday and Saturday. Services include curbside pickup, same-day delivery, and no-contact delivery.