Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,510 reviews
5 stars
628
4 stars
325
3 stars
256
2 stars
95
1 star
206
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor communication.
Food Quality
Many customers experienced issues with food quality, including cold or stale items and incorrect orders.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty floors and unsanitary conditions.
Speed of Service
Customers frequently mentioned long wait times, particularly in the drive-thru, with some expressing frustration over slow service.
Staff Training
There are concerns about staff training and management, with calls for better organization and customer service training.
- RHrob hulscherNov 13, 20252.0Drive thru completely stressed and overwhelmed. New person on cashier on drive thru- lots of people bitching
- JMJoe MillerNov 8, 20252.0The slowest, dirtiest McDonalds I've ever been in, and this was when it wasn't even busy. It literally took 15 minutes to get my 1/4 pounder meal.
- JTjust my thoughtsNov 1, 20251.0Food quality and value gone. Those days are gone. All frozen food, fried, no napkins, they actually think they are serving fresh food. Burgers flat like they mess them down. Quality, no Quality. Needs new corporate model and care about Quality and food appariance. No one item looks like anything on the picture menu board. Self ordering walk ups are always broken or has issues. God bless
- CVCecilia VicarsOct 26, 20255.0I had to drive back around through the drive just to do this google review. This young Jose that works the drive through has an exceptional personality and one of the friendly attitude towards his job and his customers...Jose more folks need to learn from you when it comes to a welcoming customer service..thank you...I hope your bosses read this and reward you as needed...your amazing and you make my morning with your fantastic service...HE DESERVES A MANAGER POSITION..
- APAJ “A.J.” PadillaOct 17, 20251.0First off, I know they were busy at this time but it seemed that there was no organization to the chaos in the kitchen area. I ordered a double bacon quarter pounder meal with a sweet tea and 2 apple pies. I had to wait over 25 mins for them to sling the order out. When it was handed off to me the guy tells me they were sold out of apple pies and started to walk off and I said on what about a refund. He look surprised I was asking for a refund for what they couldn't provide. He left to get the manager and he refunded me for the pies. Well I got in my truck and made it almost home and realized they never gave me a cup but since I was almost home I decided to just let it go and get home. I open my burger and it has no bacon and is cold, the meat didn't resemble a double quarter pounder at all and very thin, and the fries had old grease taste to them so I threw them away and ate the burger. Literally paid over $13.00 for just a burger that wasn't worth it. I won't be going back there again.
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 128 W Loop 281, Longview, TX?
McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
When does the McDonald's drive-through operate?
The drive-through is open daily from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.
Does McDonald's at this location offer delivery?
Yes, delivery is available from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What delivery and pickup services does McDonald's provide?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's food through a mobile app?
You can order using the McDonald's App available on iOS and Android, with quick links provided for easy access.
What payment options are accepted at McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services are available at this McDonald's location?
This McDonald's offers Drive-Thru, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
Are there any nearby shopping centers close to McDonald's at 128 W Loop 281?
Yes, Simon Mall is a nearby shopping center, where you can shop before or after your meal at McDonald's.
What nearby restaurants can I visit around McDonald's at Longview, TX?
Close to McDonald's, you can find Olive Garden for Italian cuisine, On The Border Mexican Grill & Cantina, OTB Longview for Tex-Mex, Applebee's Grill + Bar, IHOP for breakfast, and Taco Bell for fast Mexican food.
How can nearby fitness and health facilities complement my visit to McDonald's?
Centers Performance gym is nearby for your fitness needs, and BioLife Plasma Services is available if you're interested in health-related plasma donation after enjoying a meal.