Whataburger

3.7
2243 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
171 N STEMMONS FWY, LEWISVILLE, TX
75067, United States

Hours

Reviews

3.7
2,178 reviews
5 stars
1,066
4 stars
393
3 stars
205
2 stars
120
1 star
394

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20 minutes, even with few or no other customers present.

Food Quality

Many reviews highlighted issues with food quality, including cold items, incorrect orders, and poor preparation.

Customer Service

Numerous customers experienced rude or dismissive behavior from staff, contributing to a negative overall experience.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty counters and poorly handled food.

Mixed Experiences

While some customers praised specific employees and enjoyed their meals, these positive experiences were overshadowed by consistent complaints about service and food quality.
  • DV
    D V
    2 days ago
    1.0
    We decided to use the drive-thru so we wouldn’t have to get out of the car. After placing our order, we were directed to the second lane. An employee came out to give me the total, and when I told him I was paying through the app, he asked to “borrow my phone.” At that point it became clear that the second lane doesn’t serve much purpose if there’s no wireless way to take payment. Even if I’d been using a credit card, the employee would have had to take it inside to process the transaction. Ultimately, I had to leave my vehicle in the drive-thru, walk inside to pay, then return to my car. Right after that, they still asked me to get back out again because they couldn’t hear my name from the window with cars running in both lanes. This was immediately after I had already given them my name while paying inside. Overall, the process was disorganized, inconvenient, and the customer service didn’t help the situation. I’d recommend avoiding this Whataburger location. They could take a few notes from Chick-fil-A on efficiency and courtesy.
  • MM
    Matt Mounsey
    2 days ago
    1.0
    Absolutely unprofessional franchise. Kids socializing and not working. Dine in order took 20 plus minutes.
  • SK
    Sam.P. Kuruvilla
    Nov 15, 2025
    1.0
    Waited for more than 15 minutes to get a burger in drive thru. No response and they are eager to get order from next ones without even considering deliver food
  • MW
    Maddie Whites
    Nov 13, 2025
    1.0
    If I could put zero stars I would. As someone who had trouble with food already, I’m traumatized. It took them 45 minutes-an hour to get four sandwich meals out. They didn’t have any napkins or straws out, all the drinks looked nasty, and no one was even up front to take our order. THEN when we received our food, it was ALL WRONG. When I went to ask them to fix it, the cook slammed my burger into the trashcan and gave me a new one, that was fully raw. The chicken sandwich i got was raw as well. This. Is. Disgusting. I will never eat at Whataburger ever again. This whataburger establishment needs to be evaluated by many many people. Not to mention every one was VERY rude. This was the worst experience I’ve ever had at any restaurant ever.
  • CJ
    chris jordan
    Nov 4, 2025
    1.0
    Too slow for even whataburger standards. Just sitting more than 12 minutes for basically a breakfast taco doesn't make sense. When I pulled into the drive-thru at 4:22 am, no one was there but me, so something needs to be spot-checked randomly by daytime management

Frequently Asked Questions About Whataburger

Where is Whataburger located in Lewisville, TX?

Whataburger is located at 171 N Stemmons Fwy, Lewisville, TX 75067, USA.

What are the hours of operation for Whataburger in Lewisville?

Whataburger is open 24 hours a day, 7 days a week, but holiday hours might differ.