McDonald's

3.6
1259 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1598 W Main St, Lewisville, TX
75067, United States

Hours

Reviews

3.6
1,259 reviews
5 stars
509
4 stars
260
3 stars
210
2 stars
75
1 star
205

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, with some customers feeling mocked or ignored.

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and problems with mobile app orders.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in restrooms, with some customers noting the restaurant was clean while others reported dirty areas.

Food Quality

While some customers praised the food as fresh and tasty, others complained about cold or poorly prepared items.

Service Speed

Customers frequently mentioned long wait times, both in the drive-thru and for in-store orders, leading to frustration.
  • MG
    Marcus Gist
    Nov 11, 2025
    5.0
    Our group meets there every Monday and we are treated like family. Coffee cups are always kept full with personal attention. They somehow know when it is our birthday and sing to us along with cake and treats. Great staff. Our group name is "The Romeo group" Real Old Men Eating Out".
  • RF
    Roy Freeman
    Oct 30, 2025
    1.0
    This location is shady !!! They are advertising which items comes with monopoly stickers and they are not sold out because no signs posted anywhere!!! They are giving out the items in regular packaging!!! 4 times this month they have done this to me ! And the times I call them out on it and they do have them ! They just replaced it and not even a sorry sir for the inconvenience Nothing SMH
  • RF
    Roy Freeman
    Oct 26, 2025
    1.0
    I bought two monopoly meals paid for the large sizes to get monopoly tags. I went through the drive-through and they gave me two large drinks with no tags on it. I go inside to show them and they have tons of large size cups with tags on them I think they think if you go through the drive-through we are a hurry and won’t notice it till you get home. Why would they do that when you pay extra money? Really for the game? I don’t understand why this patient especially but some other ones do stuff like that or tell you they’re out of something after you already ordered the food and the sign is all the way at the window instead of the menu same problem with happy meal toys that you order the food and they give you some crappy book and they know that if they don’t have that item it will change if you want to get McDonald’s or not shame on you, McDonald’s, specially this location//////// today is October 30 I’m adding onto this review. I went to this location and ordered two hashbrowns which is on the monopoly menu. No signs posted anywhere saying they’re out of monopoly stickers but again I get to regular paper bag hash brown holders with no stickers on them, what is really going on at this location? I almost feel like they’re keeping them for themselves. We are paying good money just to be done like this SMH if I would have known that it would’ve changed my mind on getting something else on the menu instead of what’s on the monopoly menu I am also going to contact McDonald’s headquarters. This is getting ridiculous.
  • AC
    Ali Cat
    Oct 26, 2025
    1.0
    I’ve never really had any issues from this location apart from missing an item here and there which I don’t mind double checking my food for. But the service today was beyond rude. She was not only condescending, but mocking. It wasn’t the person in the pay window, so I’m assuming it was someone else who felt okay with mocking as she wasn’t going to be interacted with after the order. She does not need to be customer facing at all, and from the looks of at least one other review, it seems like this may be a continuing problem.
  • DC
    Dylon Chandler
    Oct 19, 2025
    1.0
    If you are going for the monopoly event, CHECK YOUR ORDER. I got home and saw that every single monopoly items I ordered came with a plain hamburger wrapper so I didn't receive any pieces for MUTLIPLE purchases. Can only assume employees are pocketing them.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1598 W Main St, Lewisville, TX?

McDonald's at 1598 W Main St, Lewisville, TX is open 24 hours a day, 7 days a week.

Does McDonald's at this location have a drive-through service?

Yes, McDonald's at this location offers drive-through service available 24/7.