McDonald's

3.7
1217 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1201 W FM 407, Lewisville, TX
75067, United States

Hours

Reviews

3.7
1,217 reviews
5 stars
518
4 stars
238
3 stars
193
2 stars
66
1 star
202

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly during drive-thru interactions.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, leading to customer frustration.

Cleanliness

Several reviews highlighted issues with cleanliness, particularly in the bathrooms and overall restaurant environment.

Food Quality

Mixed feedback on food quality, with some customers praising freshness while others reported stale or improperly prepared items.

Management Issues

Concerns were raised about poor management practices and staff training, contributing to negative customer experiences.
  • KM
    Kent Moore
    Jan 3, 2026
    1.0
    They will get your order wrong. Many employees do not speak English. Over ten years, the situation is now the worst it has ever been. What is the problem? Answer this question: would you want to work where no one spoke your language?
  • UU
    UnitedGello
    Dec 28, 2025
    5.0
    Very decorated and I like that, service was amazing and very kind, and the fries were perfect
  • JB
    Jose Boone
    Dec 28, 2025
    1.0
    Terrible customer service. From the workers to the managers. Need a total cleaning. Fire everybody
  • DK
    Daniel Kaho
    Dec 20, 2025
    5.0
    Sorry about my last review, it was dropped at the wrong location. My last visit at Lewisville Macdonald was very great, because of the Manager who was kind and helpful. I really appreciate that.
  • WR
    Wendy Rosales
    Dec 9, 2025
    1.0
    I had a very disappointing experience at this McDonald’s location. Not only was my order incorrect, but when I politely asked for the missing items, the employee looked out the window and told me, “No, I have a line,” instead of simply correcting the issue. When I expressed my shock and asked if she was serious, she then attempted to add the items, but by that point, the lack of professionalism and customer service was unacceptable. I refused the correction and left.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 1201 W FM 407, Lewisville?

This McDonald's is open Monday to Wednesday from 5:00 AM to 1:00 AM, Thursday from 5:00 AM to 4:00 AM, Friday and Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open Monday to Wednesday from 5:00 AM to 1:00 AM, Thursday from 5:00 AM to 4:00 AM, Friday and Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.