Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer service experiences vary widely, with some praising friendly staff while others report rude interactions and mistakes with orders.
Order Accuracy
Many customers noted issues with incomplete or incorrect orders, particularly when using mobile or drive-thru services.
Food Freshness
While some reviews highlight fresh and hot food, others mention receiving cold or stale items, indicating inconsistency in food quality.
Cleanliness
The cleanliness of the restaurant is a concern for some customers, with reports of unsanitary conditions and dirty areas.
Speed of Service
Service speed is inconsistent, with some customers experiencing quick service while others report long wait times, especially during busy hours.
AA
allyn
Nov 14, 2025
5.0
whoever makes the vanilla iced coffee in the mornings deserves a raise, so good
NM
Noemi Mendez
Nov 8, 2025
1.0
Empty, no one at the front, self serve not open, like hello
SL
Sally Leksan
Nov 4, 2025
1.0
We accidentally spilled a large coke in the play area, and they charged us for a replacement!! They didn't clean it up until we were ready to go even though we informed them immediately. They do not have a refill station for drinks, and they charge 94 cents for water!! Very disappointing after spending $46.55 on our grandchildren. STAY AWAY!!!
WD
Willy Doan
Oct 26, 2025
4.0
Good place for fast food
CC
Carlos
Oct 22, 2025
4.0
I ordered through the McDonald’s mobile app and was really impressed with how quickly my food was ready. The service was fast, and everything was fresh and hot when I picked it up. However, I did request no onions on my burger, and that part was overlooked. It’s a small mistake, but checking special requests would make the experience even better. Overall, a good visit with quick service — just needs a little more attention to detail.