McDonald's

4.1
2801 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1120 Santa Ursula, Laredo, TX
78040, United States

Hours

Reviews

4.1
2,801 reviews
5 stars
1,531
4 stars
593
3 stars
336
2 stars
113
1 star
228

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff, indicating a consistent problem with service quality.

Food Quality

While some customers enjoyed the food, there were complaints about cold items, incorrect orders, and unsanitary conditions.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the bathrooms and dining area, which detracted from the overall experience.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service from specific staff members, indicating that experiences can vary.
  • GG
    Gabriela González
    Jan 2, 2026
    4.0
    Muy buenos los McDonald's de EUA, siempre son muy rápidos, en los drive!! Lo recomiendo!!
  • AT
    Alma Torres
    Dec 27, 2025
    4.0
    Usen la app en el automac para mejor servicio
  • DG
    Daniel Gomez
    Dec 27, 2025
    4.0
    Siempre.es.bueno.comer.jn big.mac
  • AG
    Alondra Garza
    Dec 1, 2025
    1.0
    I noticed that on the receipt my soda order was incorrect so I let them know when I was picking up my order in the drive through. Instead of giving me the correct soda the woman at the window sent me to window 2. Ok, fine…except she must’ve forgotten she sent me there so I went inside (thankfully I wasn’t wearing pajamas) for my soda and it was still not correct. I just let it lie. Ludicrous that all this happened when I could’ve just been given my soda when I was picking up my order. Why even go to window 2 in the first place?
  • CV
    Chela Vargas
    Nov 28, 2025
    1.0
    This place is getting worst everyday, we just pass by drive thru and like always the order was wrong I went in and told the skinny lady with purple shirt that the burgers were supposed to be plain and dry in a sarcastic way she asked me if I wanted the meat and the cheese, I was going to throw the bag in her face BUT my son stopped me, DO YOU THINK THAT WHAT SHE DID IS CORRECT, do something about it please 😡😡😡😡

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1120 Santa Ursula, Laredo, TX?

This McDonald's location is open 24 hours a day, 7 days a week, including all holidays.

Does the McDonald's at Santa Ursula offer drive-thru service?

Yes, the drive-thru is open 24/7, matching the restaurant's hours of operation.