McDonald's

3.5
1832 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1265 S Wheeler, Jasper, TX
75951, United States

Hours

Reviews

3.5
1,832 reviews
5 stars
667
4 stars
384
3 stars
326
2 stars
171
1 star
284

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Cleanliness

Many reviews mentioned unsanitary conditions, such as dirty tables and sticky floors.

Food Quality

There were numerous complaints about food quality, including cold items, incorrect orders, and undercooked food.

Customer Experience

Several customers expressed frustration with the overall experience, citing issues with staff attitudes and the management's response to complaints.

Positive Notes

Despite the negative feedback, some customers praised the food quality and service during less busy times.
  • AG
    Albert Garcia
    1 day ago
    1.0
    i never really pay attention to reviews but jesus, this mcdonald’s is horrible. how do you forget the. bq sauce on a mcrib!!
  • EP
    Emily Presley
    Nov 10, 2025
    1.0
    I usually don’t leave reviews but Workers are extremely rude, do not care and stay on their phones.
  • KK
    Kaylynn kay
    Nov 5, 2025
    1.0
    Tell me why every single time I go to the McDonald’s in Jasper I always end up complaining or arguing with a worker about something. My food is hardly ever right. They always talking bout “ pull up and your order will be out soon”. Girl all I ordered was a large fry why would you make me pull up for something y'all already got cooked back there? And all the people always got an attitude. Yea I get it’s 7 o’clock on a Wednesday night and you don’t wanna see me in there that’s cool but if you hate your job that bad go ahead and quit and give it to Someone who actually cares enough to be there. I’m starting to think I should apply for the manager position so I can teach them customer service the right way bc I don’t think yall actually finished training with the workers. And the sad part is it’s not even the teenagers most of the time they’re usually nice except for a few. It’s the old ones. Like yall been on this earth long enough to know what thank you and have a nice day is. If I say thank you even tho my order has been messed up twice the least you can say is you’re welcome. I shouldn’t have to say it multiple times just to get a word out of you. And tell me why I ordered a quarter pounder deluxe with a large fry and they didn’t even put the stuff that comes on the burger originally. They just gave me meat and bread and called it a day. If I wanted that I could’ve just made a sandwich at home. They gave me a medium fry that looks like they were snacking on back there and they always be forgetting my sauces. I understand forgetting the extra stuff but the stuff that comes on it originally? Come on now. And don’t even get me started on the inside man. Every time I gotta go inside bc they messed up my order they all just standing around in the back pretending they don’t see you. You gotta be waving and stuff and yelling out “MAAM” just to get one person to come look at you with their eyes rolling. Then when they get to you they act like you trying to get them to steal the Declaration of Independence with you oh my God. And the morning people too, it’s 7:48am on a Saturday why are you already mad. I’m sitting here telling you good morning, how are you and you looking at me like I’m ugly or something. You can at-least say hi. You just messing up my day and my attitude towards you bro. And how do you forget the caramel in a CARAMEL ICED COFFEE. Food is too expensive these days to be messing up peoples orders. And we can’t even call it fast food no more when you wait 15+ mins in line for something that is just not worth it. I understand mistakes happen but every single time I come through the drive through? Be so fr. and obviously seeing these other reviews I’m not the only one having issues. I usually don’t be complaining in public places with my name out and stuff but I’m just tired of yall. Thank you to the few people in there who actually know how to do their job.
  • MM
    Max
    Nov 2, 2025
    1.0
    Pulled up waited came inside n told 1 worker my order n walked off saying nothing. I ask for refund and my food is magically ready
  • DM
    Doris Marshall
    Oct 16, 2025
    5.0
    Clean, good service

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Jasper, TX?

McDonald's Jasper is open daily from 5:00 AM to midnight.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open every day from 5:00 AM to midnight.