Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1304 W. Pipeline Road in Hurst is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
623 reviews
5 stars
327
4 stars
131
3 stars
58
2 stars
44
1 star
63
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the burgers and fries, there were consistent complaints about soggy burgers and overcooked or poorly prepared items.
Pricing
Numerous reviews highlighted the high prices, with many customers feeling that the cost did not match the quality of the food.
Customer Service
Customer service experiences varied widely; some employees received praise for their friendliness, while others were criticized for being dismissive or unhelpful.
Cleanliness
Several customers noted cleanliness issues, particularly with tables and the overall dining environment.
Order Accuracy
There were frequent reports of incorrect orders, leading to dissatisfaction among customers.
- MNMya Not ur nameSep 29, 20254.0Great food too high on prices
- SBSquash BarnesSep 12, 20251.0Let me just say that I really love Five Guys especially for fries I find their food to be very tasty. However, when I got my food I returned it immediately the person who rang up my order also made my burger. This person sneezed acouple of times at the register, granted they turned their face and sneezed into their shirt no issue there. When they were making my burger they didn't change gloves from doing the cash register to handling food and proceeded to wipe their nose with the back of their gloved hand. They didn't get new gloves or wash thier hands. I'm sorry but I don't want to get sick. When I went to the manager 5 minutes later and explained to them what happened they didn't seem the least bit concerned or alarmed that the employee had wipped thier nose on a gloved hand and then proceeded to handle food. They didn't talk to them after the fact and they didn't tell them to go wash their hands or nothing. I got my money back for the food but they kept the tip which I found irritating. Could you just please inform them that if they are handling stuff at a register and then handling food they need to change gloves and if they sneeze or touch their hair their shirts or their face with the gloves they need to change those gloves. I don't want anybody to get sick from food poisoning.
- JHJudy HunterSep 10, 20255.0In a world where customer service seems to no longer exist, I definitely appreciate the employees that I encountered today. I believe they both were named Greg. Awesome customer service from start to finish. Great jobs guys :)
- ZOZharia OwensSep 9, 20251.0I called today around 8:30 to order a small Cajun fry , & the woman on the phone instantly said why can’t you order that online . Explained to her that I couldn’t due to an error but instead of placing my order she repeated that I should just order online . I don’t appreciate the customer service lol.
- CMCierra MilesSep 7, 20252.0Just bought some Cajun fries and it’s like Lucas L. dumped the whole damn jar of seasoning on my fries. This is beyond Cajun. Literally high blood pressure fries.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 1304 W. Pipeline Road accept reservations?
No, Five Guys at 1304 W. Pipeline Road does not accept reservations.
What are the operating hours of Five Guys in Hurst?
Five Guys in Hurst is open daily from 11:00 AM to 10:00 PM.
Does Five Guys offer delivery service at this location?
Yes, Five Guys offers delivery service daily between 11:00 AM and 9:30 PM. You can order online at their delivery URL.
Can I customize my burger and milkshake at this Five Guys?
Absolutely! There are more than 250,000 ways to customize your burger and over 1,000 milkshake combinations.
What payment methods are accepted at Five Guys on W. Pipeline Road?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this Five Guys location offer in-store pickup?
Yes, in-store pickup is available at this location.
Is the Five Guys location at 1304 W. Pipeline Road wheelchair accessible?
Yes, this Five Guys has a wheelchair accessible entrance, seating, and restroom facilities.
What are some nearby places I can visit before or after dining at Five Guys?
Nearby places include Crumbl - Hurst for desserts, Jersey Mike's Subs for sandwiches, and Ultimate Sport Nutrition Northeast Mall for vitamins and supplements.
Are there other food options near Five Guys at the Shops at North East Mall?
Yes, nearby food options include Double Dave’s Pizzaworks for pizza, Smoothie King for smoothies, and Buffalo Wild Wings for American-style wings and more.
How can nearby mobile phone stores assist customers visiting Five Guys?
Nearby mobile phone stores like T-Mobile, Sprint Store, and Metro by T-Mobile allow customers to conveniently manage phone needs while enjoying a meal at Five Guys.