Whataburger

Reviews

• KC

  KW Chew

  Dec 23, 2025
  5.0
  Permanently closed
• ZC

  Zal Can

  Dec 14, 2025
  1.0
  Never fails on the weekend, theres 4 cars in front of you and that means a 40 min wait in the drive through like they're serving a 3 course meal at the window. How can this not be solved after so many years of experience? Embarrassing
• GA

  GA aeroga

  Dec 11, 2025
  5.0
  What a life saver when you have diarrhea and in need of a restroom.
• JS

  Jared Solorio

  Dec 7, 2025
  5.0
  Had a great experience went around 6:00 pm service was great the cashier was very helpful and friendly environment was clean as well food was quick.
• BC

  Bruno Carranza

  Nov 19, 2025
  1.0
  I’ve always loved Whataburger — genuinely — and the Bacon Wrangler has always been one of my absolute favorites. But my experience today at the Upper Kirby location in Houston, TX was so frustrating, so careless, and so poorly handled that I left seriously disappointed and honestly questioning if I’ll come back to this location. My girlfriend and I ordered like we always do. I paid around $30 for our food. I ordered my Bacon Wrangler with no pickles and an extra patty (three patties total). She ordered hers regular, with pickles and the standard two patties. The first red flag was the excessively long wait time for just two burgers and fries. After waiting that long, the fries came out barely warm, which already didn’t make sense. Still, I tried to stay patient. But then we checked the burgers — and both orders were completely wrong. They gave us two regular burgers with two patties and pickles… exactly like my girlfriend’s order. Mine was supposed to be three patties and no pickles, and they didn’t get a single part right. So I went to get it corrected. To remake it, they took another 10 minutes… for one burger. My patience was already running out at this point. When they finally brought the replacement, I opened it and, yes, the three patties were there — but again, they missed something as basic and essential as the bacon. How do you mess up a Bacon Wrangler twice? How does a burger literally named Bacon Wrangler come out without bacon? At that point, I went to the front visibly frustrated. The cashier who helped me was nervous, but again, he was not the issue. The manager was. She walked up to me with an attitude that was aggressive, rude, and completely unprofessional, asking me what the problem was “this time.” Already annoyed, I explained very clearly: “It’s a Bacon Wrangler. Bacon.” I emphasized Bacon because apparently that was the part everyone kept ignoring. Instead of apologizing or taking responsibility, she acted confused, then said, “Oh, they didn’t put bacon? Okay, I’ll get you some.” And the “solution” she offered was honestly insulting: She brought out cold bacon, opened my burger — which had only one small bite because I was checking it — and threw the bacon on top, without even considering fixing the burger properly or remaking it like any respectful restaurant would do after messing up twice. After everything — the long wait, cold fries, two incorrect burgers, missing ingredients, and a manager with zero professionalism — I walked out extremely upset. This is not what I expect from Whataburger. Not even close. The only good part of this entire visit was the cashier, Christopher. He was attentive, respectful, and genuinely tried to help. His service was the only reason this experience wasn’t even worse. But overall, the visit was unacceptable. If this is how customers get treated after paying $30 for a simple meal, and after the kitchen messes up multiple times, then this location seriously needs retraining — starting with customer service and attention to detail.

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