Subway

3.5
169 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Houston Subway® Restaurant at 3806 N Shepherd Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
3806 N Shepherd Rd, Houston, TX
77018, United States

Hours

Reviews

3.5
169 reviews
5 stars
78
4 stars
33
3 stars
5
2 stars
8
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and lack of attention to orders.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and unwashed hands.

Food Quality

Inconsistent food quality was noted, with complaints about stale ingredients and incorrect orders.

Staff Attitude

Staff attitudes varied widely, with some customers experiencing friendly service while others encountered rudeness.

Operational Issues

Customers frequently mentioned issues with store hours, including early closures and unavailability of menu items.
  • MM
    Matalielisa
    Dec 12, 2025
    1.0
    She charged me for an extra cheese… when there is suppose too be two slices of cheese included already…. Not just one slice for the whole 6 inch… than the serving sizes for the veggies were like 3 leaves of spinach, one tomato, super small serving sizes… I’m gonna waste my time going back in being like “can I have my .50 cents back I was charged extra when I should” subway please teach your staff how to charge extra when it is truly extra. Time 4:00pm 12/12/25 lady in black shirt and blue jean shorts.
  • FO
    Fernando Ortiz
    Oct 22, 2025
    3.0
    Worker caught an attitude because I couldn’t hear her. I asked for the daily deal and at the register I was charged everything separated and a different sub. I asked and the attitude continue. Overall the sub was good.
  • RM
    Rosy Murillo
    Oct 21, 2025
    5.0
    💯
  • NN
    ntorgeth
    Oct 17, 2025
    5.0
    Great customer service. Manager is on point.
  • AC
    Astrid Campos
    Aug 26, 2025
    2.0
    I went in just to get a sandwich I wasn’t expecting overly nice treatment, but also not bad service either. The cashier gave me an attitude when she charged me for a medium cup but handed me a small. When I asked why, she insisted she only charged me for a small. I trusted her, but once I looked at the receipt, it clearly showed a medium. When I pointed it out, she got an attitude in front of everyone and just snapped, “Well, just get it.” I don’t get what the issue was or why she snapped at me.

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 3806 N Shepherd Rd, Suite #3806, Houston, TX 77018 in the Garden Oaks Acquisitions area.

What are the operating hours of the Subway at 3806 N Shepherd Rd?

The Subway is open every day from 8:00 AM to 9:00 PM.