McDonald's

3.8
2321 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5800 S Gessner Rd, Houston, TX
77036, United States

Hours

Reviews

3.8
2,312 reviews
5 stars
1,068
4 stars
466
3 stars
319
2 stars
122
1 star
337

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for being friendly, while others are reported as rude and unhelpful.

Food Quality

Inconsistent food quality; some customers enjoyed fresh and hot meals, while others received cold or incorrect orders.

Cleanliness

Reports of cleanliness vary; some customers found the location clean and well-maintained, while others noted unsanitary conditions.

Drive-Thru Experience

Drive-thru service is often criticized for long wait times and poor communication, with several customers experiencing issues with their orders.

Management Issues

Concerns about management and staff training, with reports of unprofessional behavior and lack of accountability among employees.
  • PB
    Philosophical Blackhole
    Nov 13, 2025
    5.0
    Some Grinch broke a number of their windows last week, but the management was quick to repair the damages. Now the government shutdown can continue unfettered!
  • LG
    leticia garcia
    Oct 28, 2025
    5.0
    Uriel is great Always great attitude great service always very helpful and most important super respectful to customers I have been visiting this particular location for over 10 years since it's open . 5 ⭐ ⭐ ⭐ ⭐ ⭐ to Uriel for OUT Standing service. On the the contrary please take your time to report any disrespectful individuals at this location I have encountered this worker by the name of Johanna Lazy disrespectful referred at me as estupid this disrespectful individual shown to be bother not occasional but all the time at window drive through for not doing her job right/ correct due to laziness from her part please send this worker back to training but to different job site / this is the same individual shown in the video by a male customer recording her through close windows for 5 minutes.. I will continue visiting this location for many years to come and will continue to report most definitely.
  • QJ
    Quinndrel Jones
    Oct 28, 2025
    1.0
    I came today 10/27/25 around 10:50 pm and had to come back after realizing there was an acrylic nail in my food! No one apologized they just remade the food that I threw directly in the trash . Never gotten a chance to speak with Sergio the night manager and when the lady gave me my food she didn’t even look at me she just handled me the bag with her head turned and I was so disgusted and threw up right in the parking lot and now my throat is hurting me . I will never go back to this place and I will be calling Corporate this is unexceptional ! No remorse just handing out slop to people and this is not my first time having a issue on this location but it’s my first review and when a customer asks for the manager we should not hear they don’t speak English that’s insane . Do not come here !!!
  • AB
    Adrianna Babers
    Oct 26, 2025
    1.0
    They ice cream machine never works I mean ever and I mean always at night times These people don’t like to work and it’s and embarrassment. And I work at McDonald’s The food is trash. Idk how to explain it but horrible and they all don’t speak English do they even have SSN cards to work? My boss Mariah asked me to come check out the location the old lady Ashley Hispanic and a girl who won’t force her name were rhude time 2:5am @ October 26, 2025 Never again. They are playing and having fun as if the GM ISN’T in the drive thru
  • GM
    Génesis Murillo
    Oct 25, 2025
    1.0
    Pésimo lugar asquerosamente sucio los baños olían mal las mesas y el área de niños sucias le dije a la cajera que si podía limpiar y me dijo que estaba en el área de niños que no esperara lugar limpio y cuando me dio mi cómida la dejo en la mesa de mala manera ,tienen mal carácter las que atienden aquí JAMAS REGRESARE NI RECOMIENDO EL LUGAR PARA CONSUMO AHI

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 5800 S Gessner Rd, Houston?

McDonald's at 5800 S Gessner Rd in Houston is open 24 hours a day, seven days a week.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at this location has a drive-thru open 24/7 for your convenience.