Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted rude and unprofessional staff, with several customers reporting disrespectful interactions.
Order Issues
Many customers experienced problems with their orders, including incorrect items, long wait times, and issues with mobile orders.
Food Quality
Feedback on food quality was mixed, with some customers receiving cold or poorly prepared items, while others praised the freshness of their meals.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with restrooms and the overall appearance of the location.
JM
James McDonal
5 days ago
1.0
Every time i go here. Its a super long wait. One car goes through per four plus minutes. Then when i get my meal. Its almost never what i ordered. The management is terrible. Its a bunch of kids. Food is almost always hours old. Never fresh. Ever. I ordered a ten piece nugget and small fry. I get my bag and i see the fries on top. Close to the top of the bag. My mistake was assuming the small fry was on top of the nuggets and that’s why the fries were so close to the top of the bag. Turns out i got no nuggets. Just a large fry. The person who gave me my food also did not confirm my order. Smh.
KK
Khalia
Dec 25, 2025
1.0
They don’t have a phone. Their ice cream machine is always down, has been down for 6 months they say! And they are very rude. This one needs new management or needs to be shut down
LW
Lee Wilson
Dec 22, 2025
1.0
Ordered online everything seemed to be fine , when I went inside, I checked on my order and the man upfront said it was not ready yet 30 minutes later an Ikendra said my order wasn't successfully paid for so now im without lunch and wasted my mealtime. I was also charged on my bank account and got no food. Its sad what kind of standards this place has.
SA
SARFARAZ AHMED
Dec 12, 2025
1.0
This location should be ashamed of itself. I went through the drive-thru to place a simple order and was entering a discount code, which took a moment. Instead of doing his job or showing even a shred of professionalism, the cashier called me a "Stupid dumb ass."
When I confronted him and asked what he just called me, he repeated it and stood by the insult.
Let that sink in: a McDonald's employee verbally abusing a paying customer over a few extra seconds. That is not just bad service - it's hostile, degrading, and completely unacceptable. If this is the kind of behavior management allows, then this store has a serious leadership problem.
No apology. No accountability. Just arrogance and disrespect.
I will absolutely not return to this location, and I strongly advise others to avoid it unless they enjoy being insulted while spending their money. Corporate needs to step in immediately, because this location is clearly failing at the most basic level of customer service: treating people with respect. This is my receipt in the picture McDonald should do something about the staff.
RL
Roger Louisaire
Dec 9, 2025
1.0
The absolutely worse McDonald’s I’ve been to, spent over 20 minutes in the drive through food didn’t taste right and made me late for work. Absolutely awful service management needs to fix this asap!
What are the operating hours of this McDonald's restaurant?
This McDonald's is open 24 hours a day, 7 days a week.
Does this McDonald's have a drive-thru service and what are its hours?
Yes, it has a drive-thru that operates 24/7 every day.
Can I get delivery from this McDonald's, and what are the delivery hours?
Yes, delivery is available 24/7 every day through their online ordering system.
Is curbside pickup available at this McDonald's?
Yes, curbside pickup service is offered for customer convenience.
How can I order from this McDonald's using a mobile app?
You can order using the McDonald's App available on both the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where is this McDonald's located?
It is located at 9805 S Main, Houston, TX 77025, USA.
What are some notable nearby places around this McDonald's?
Nearby places include Timewise convenience stores and gas stations, Chevron and Shell gas stations, Starbucks coffee shop, and Mattress Firm furniture store.
Are there any nearby places where I can get gas while visiting this McDonald's?
Yes, nearby gas stations include Timewise, Chevron, Shell, and Mobil, which can be convenient if you need to refuel during your visit.
What nearby spots can I visit for coffee or snacks before or after dining at McDonald's?
You can visit nearby Starbucks for coffee or Fox Grill cafe for a snack before or after your McDonald's visit.