McDonald's

3.3
2566 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9805 S Main, Houston, TX
77025, United States

Hours

Reviews

3.3
2,566 reviews
5 stars
902
4 stars
426
3 stars
375
2 stars
216
1 star
647

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with several customers reporting disrespectful interactions.

Order Issues

Many customers experienced problems with their orders, including incorrect items, long wait times, and issues with mobile orders.

Food Quality

Feedback on food quality was mixed, with some customers receiving cold or poorly prepared items, while others praised the freshness of their meals.

Cleanliness

Several reviews mentioned cleanliness issues, particularly with restrooms and the overall appearance of the location.
  • JM
    James McDonal
    5 days ago
    1.0
    Every time i go here. Its a super long wait. One car goes through per four plus minutes. Then when i get my meal. Its almost never what i ordered. The management is terrible. Its a bunch of kids. Food is almost always hours old. Never fresh. Ever. I ordered a ten piece nugget and small fry. I get my bag and i see the fries on top. Close to the top of the bag. My mistake was assuming the small fry was on top of the nuggets and that’s why the fries were so close to the top of the bag. Turns out i got no nuggets. Just a large fry. The person who gave me my food also did not confirm my order. Smh.
  • KK
    Khalia
    Dec 25, 2025
    1.0
    They don’t have a phone. Their ice cream machine is always down, has been down for 6 months they say! And they are very rude. This one needs new management or needs to be shut down
  • LW
    Lee Wilson
    Dec 22, 2025
    1.0
    Ordered online everything seemed to be fine , when I went inside, I checked on my order and the man upfront said it was not ready yet 30 minutes later an Ikendra said my order wasn't successfully paid for so now im without lunch and wasted my mealtime. I was also charged on my bank account and got no food. Its sad what kind of standards this place has.
  • SA
    SARFARAZ AHMED
    Dec 12, 2025
    1.0
    This location should be ashamed of itself. I went through the drive-thru to place a simple order and was entering a discount code, which took a moment. Instead of doing his job or showing even a shred of professionalism, the cashier called me a "Stupid dumb ass." When I confronted him and asked what he just called me, he repeated it and stood by the insult. Let that sink in: a McDonald's employee verbally abusing a paying customer over a few extra seconds. That is not just bad service - it's hostile, degrading, and completely unacceptable. If this is the kind of behavior management allows, then this store has a serious leadership problem. No apology. No accountability. Just arrogance and disrespect. I will absolutely not return to this location, and I strongly advise others to avoid it unless they enjoy being insulted while spending their money. Corporate needs to step in immediately, because this location is clearly failing at the most basic level of customer service: treating people with respect. This is my receipt in the picture McDonald should do something about the staff.
  • RL
    Roger Louisaire
    Dec 9, 2025
    1.0
    The absolutely worse McDonald’s I’ve been to, spent over 20 minutes in the drive through food didn’t taste right and made me late for work. Absolutely awful service management needs to fix this asap!

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's restaurant?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's have a drive-thru service and what are its hours?

Yes, it has a drive-thru that operates 24/7 every day.