Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,923 reviews
5 stars
797
4 stars
430
3 stars
276
2 stars
132
1 star
288
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, particularly in the drive-thru, leading to negative experiences.
Order Accuracy
There were numerous complaints about incorrect orders and missing items, indicating a consistent issue with order fulfillment.
Food Quality
Feedback on food quality was mixed, with some praising fresh and hot items, while others reported stale or cold food.
Cleanliness
The cleanliness of the location received positive remarks, with some customers noting it as one of the cleanest McDonald's they have visited.
Customer Experience
Overall customer experiences varied widely, with some praising quick service and friendly staff, while others expressed frustration over long wait times and poor service.
- BRBlanca RamirezNov 14, 20251.0Very bad service the attitude of Mrs. Mercedes very bad she should stay at home with that attitude I think she forgets that she has to have a good attitude for customers especially in places like this
- TMTequoia MorenaNov 12, 20252.0I don’t know what it is about this location‘s night crew but they’re disrespectful and they argue with customers just to not go through with their duties.
- SSSterlinoOct 20, 20251.0Horrible service very rude speaker told me to wait then told me the computers are resetting then made me sit in the drive-through for half an hour without any response ended up leaving and going to a different restaurant won't be back again
- FBFrank BOct 17, 20255.0THIS PLACE ROCKS!!CLEAN AND EXCELLENT SERVICE.WOW..IVE BEEN TO ALMOST ALL THE MCDONALD'S INN HOUSTON.WHAT A SHAME.THIS PLACE BLOWS THEM OUTTA THE WATER.GREAT JOB GUYS!!GREAT JOB MICHEAL AND ALL THE COOKS.THE FOOD WAS 5-STAR!!!A [MUST] COME*BACK SITUATTION! LOVEN IT!!-FRANKIEB
- AKAlex KOct 7, 20251.0Their own app messed up, charged me for my food but I never received it. Their customer service is abysmal, with not a single person in the store speaking passable English to help a customer. I ended up spending $6.37 for food I will never receive because of their and their apps mistakes
Frequently Asked Questions About McDonald's
What are the operating hours of this McDonald's location?
This McDonald's location is open 24 hours a day, 7 days a week.
Does this McDonald's offer drive-thru service and what are its hours?
Yes, the drive-thru is open 24 hours daily.
What delivery options are available at this McDonald's?
Delivery services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I order McDonald's from this location using a mobile app?
You can order using the McDonald's App available for both iOS and Android devices.
What payment methods are accepted at this McDonald's?
Payments accepted include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where is this McDonald's located?
It is located at 9303 Katy Freeway, Houston, TX 77024, USA.
What services does this McDonald's offer?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Are there any nearby places where I can get propane exchange?
Yes, Blue Rhino Propane Exchange is located nearby if you need propane supplies.
Where can I get ice cream or frozen yogurt close to this McDonald's?
Baskin-Robbins is a nearby option for ice cream and frozen yogurt.
What gas stations are near this McDonald's for refueling needs?
Nearby gas stations include Exxon & Mobil Stations, Shell, and Chevron, all conveniently close by.