McDonald's

3.4
1518 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8940 W Sam Houston Pky, Houston, TX
77040, United States

Hours

Reviews

3.4
1,518 reviews
5 stars
564
4 stars
285
3 stars
217
2 stars
104
1 star
348

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including rude staff, long wait times, and frequent order mistakes.

Food Quality

Many reviews highlighted issues with food quality, such as cold or old items, incorrect orders, and unsatisfactory preparation.

Management Issues

Several customers mentioned unprofessional behavior from management and a lack of effective oversight, contributing to the overall negative experience.

Cleanliness

While some customers noted clean dining areas, others reported unsanitary conditions and poorly maintained facilities.
  • JF
    JenJef F
    2 days ago
    1.0
    Disgusting. There was paper in the quarter pounder. My son stopped by after his bball game at JV. This is what he came home to. Just can’t believe it. I know this is fast food but dang, have some pride in your work and food handling. Just nasty. I hope this gets to the corporate office. This is the reason why I don’t usually like my children to eat at fast foods places. But he went with his friends.
  • AH
    Andy Huynh
    Dec 27, 2025
    1.0
    This place customer service is really bad, need to fire the manager and employees whose prepared the food, always missing customers order, not 1 time but multiple times, and the wait is very long even when there's no customer.
  • SF
    Simone Francois
    Dec 14, 2025
    1.0
    LITERALLY THE WORST MCDONALDS EVER Brown lettuce Discolored spite It 11:30 peak lunch and they playing around in there.
  • TB
    Tom Bland
    Dec 1, 2025
    1.0
    Girl on microphone was very rude. I left before ordering
  • RR
    roamingjunkie
    Nov 24, 2025
    1.0
    How do you charge extra for lettuce and sauce but won't give a discount for removed condiments? This location is horrible. Not a single person in the drive through and the manager ask me to pull into a parking spot to wait to be served. If I wanted to park I would have chose to dine in. Never visiting this location again. This place is a SCAM! UPDATE: Followed the link below posted by McDonald's, nothing happened. I am going to stop eating McDonald's altogether.

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 5:00 AM to 11:00 PM.

Does this McDonald's offer drive-through service and what are its hours?

Yes, the McDonald's drive-through is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 5:00 AM to 11:00 PM.