McDonald's

3.4
1507 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8940 W Sam Houston Pky, Houston, TX
77040, United States

Hours

Reviews

3.4
1,507 reviews
5 stars
558
4 stars
285
3 stars
216
2 stars
104
1 star
344

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude staff and poor service, with many experiencing long wait times and incorrect orders.

Food Quality

Many reviews mentioned cold, old, or improperly prepared food, with several customers expressing disappointment in the freshness and accuracy of their orders.

Management Issues

Several reviews highlighted unprofessional behavior from management and a lack of accountability for service failures.

Cleanliness

While some customers noted clean dining areas and bathrooms, others reported unsanitary conditions and poorly maintained facilities.

Customer Experience

Mixed experiences were reported, with some customers praising friendly staff and good service, while others had negative encounters that led to a desire to avoid the location.
  • CA
    Chris Angerstein
    3 days ago
    1.0
    This is absolutely the Worst McDonalds ever, Never get anything Correct, Charge your account and not even get your Order. Management needs to crack down here asap. absolutely terrible.
  • RC
    ROBERTO CASTRO-TORRES
    Nov 6, 2025
    1.0
    La peor de lo peor mas de 40 minutos esperando una orden
  • MA
    Melissa Armstrong
    Oct 24, 2025
    1.0
    Been multiple times to this location. Workers are very rude. You usually get parked for at least 30 minutes for them to bring out your food. They usually get the wrong more times than they get it right. The food is always cold and old. Avoid this McDonalds at all costs.
  • MK
    Michael Knerr
    Oct 24, 2025
    1.0
    Waited 15 mins for a cheeseburger. The staff is rude and lazy. They have no organization or motive to work here. The pattys on my cheeseburger were old and tough and cold. I would highly recommend going to a different location if McDonald’s at all cause these days it seems they charge more but the quality and service has gone drastically down hill
  • JK
    Jazzie KJ
    Oct 21, 2025
    1.0
    If you ever place a mobile order don’t worry it’s still not gone be ready even 20 mins later most of the time. Also, make sure your order is right before you leave there is always something missing and the workers can’t comprehend to simple instructions and will still get your order wrong.

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 5:00 AM to 11:00 PM.

Does this McDonald's offer drive-through service and what are its hours?

Yes, the McDonald's drive-through is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 5:00 AM to 11:00 PM.