McDonald's

3.8
1726 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8147 Katy Freeway, Houston, TX
77024, United States

Hours

Reviews

3.8
1,726 reviews
5 stars
779
4 stars
365
3 stars
271
2 stars
96
1 star
215

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently noted quick service, especially in the drive-thru, although some experienced long wait times during peak hours.

Order Accuracy

There were numerous complaints about incorrect orders, with several customers reporting missing items or wrong food.

Food Quality

While many praised the freshness and quality of the food, there were also reports of inconsistent preparation and issues with specific items.

Staff Attitude

Customer service experiences varied widely; some staff were described as friendly and polite, while others were reported as rude or unhelpful.

Cleanliness

The cleanliness of the location received mixed reviews, with some customers noting a clean environment while others reported unsanitary conditions.
  • DR
    Derian Rodriguez
    1 day ago
    1.0
    Ordered mcrib with bacon. Got charged $2.00 for the bacon add on and when I got my food there was no bacon too be found. Very disappointed
  • KS
    Kelsey Shultz
    Nov 13, 2025
    1.0
    They’re openly rude, and then when you ask for your food or the status after you’ve been in there 20 min. They act like you never told them anything.
  • DP
    David Pham
    Nov 12, 2025
    4.0
    My steak, egg, and cheese breakfast sandwich was ready in 3 minutes and the coffee came right behind it. Easy parking and access off the highway. Overall, a very reasonable McDonald's.
  • LL
    Laserman04
    Oct 28, 2025
    4.0
    Typically quick service here.
  • SG
    Samm GLO
    Oct 18, 2025
    1.0
    So my husband has a gluten intolerance and wanted to use the beef patties to eat for dinner. The first time we went there, the burgers were excellent (hot, fresh & delicious). However, when we went back a second time, the patties looked a bit different. I ate 2 beef patties and have had food poisoning for 3 days. My husband got a few more yesterday and he's been sick today. We've had these beef patties before from other McDonald's locations & I can't help but feel someone got upset with us for trying to find food on the menu we could ACTUALLY EAT with the limited time and money we have. If your staff doesn't want our business, we can get food elsewhere.

Frequently Asked Questions About McDonald's

What are the drive-thru hours at McDonald's on Fridays?

On Fridays, McDonald's drive-thru is open from 5:00 AM to 1:00 AM the next day.

Can I order McDonald's delivery late at night?

McDonald's delivery service operates daily from 6:00 AM to 10:30 PM.