Long John Silver's | A&W

3.8
819 reviews
Seacret Society

About

Fast Food RestaurantSeafood RestaurantTake Out RestaurantChicken Restaurant
Real seafood should be sourced from real sea-places, like, you know, oceans. So that's exactly where we source our wild-caught Alaska pollock, wild-caught Alaska salmon, and wild-caught north Pacific cod. We’re no one trick sea pony.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Long John Silver's | A&W
680 W. Hwy. 303, Grand Prairie, TX
75051, United States

Hours

Reviews

3.8
819 reviews
5 stars
369
4 stars
183
3 stars
103
2 stars
48
1 star
116

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed feedback on service; some staff are friendly and helpful, while others are reported as rude and unprofessional.

Food Quality

Food quality is inconsistent; some customers enjoyed fresh and tasty meals, while others received old or improperly cooked items.

Cleanliness

The restaurant's cleanliness is a concern, with reports of sticky tables, mold, and a need for remodeling.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect orders.

Value for Money

Customers feel that some menu items are overpriced for the portion sizes and quality received.
  • AL
    Aaron Lam
    Nov 17, 2025
    2.0
    Ordered a verity meal was missing hushpuppys and tarter sauce
  • CH
    Cameron Hazelwood
    Nov 13, 2025
    5.0
    Can confirm that this is a top notch Long Johns.
  • CM
    Christi Michele
    Nov 9, 2025
    1.0
    The restaurant refused to cancel my order because "it will make them look bad" and if I tried to cancel on my end, it was still going to charge me for the full order. Made yourselves look bad anyway.
  • KB
    Katherine Brim
    Nov 9, 2025
    4.0
    The service was great and really enjoyed are burger and chicken
  • KL
    KesshoNails LLC
    Oct 14, 2025
    3.0
    *Edited to 'lemon and lyniah' response to my review - which is further strengthening my point of unprofessionalism* It isn't just "about cheese". (BOTH of your reviews start with the SAME EXACT sentence, which means clearly you also aren't educated enough to realize your fake email profiles were connected 🤣). Please grow up. You are a full grown woman. How about instead of going on reviews, you ask your Upline for more training on how to work in a customer facing setting and spend your time online with something that will be an investment? Working at LJS shouldn't be this triggering for you. Yes, people want what they pay for. It doesn't matter if it is a side of cheese or if it is a $20 item. Your responses to my review are childish. Neighbors in the area agree -- judging by what is written about you on the Nextdoor app. It's about customer service skills, which clearly you have none. Maybe also take some grammar classes as well and learn capitalization and punctuation? If this is your lifetime career, I understand why you are stuck in life and angry enough to lash out at a paying customer's issues that YOU caused. ******************************** Original review: They no longer give much cheese sauce. You're still paying the .99, but the past few times, it's been a half filled 2 oz cup for the same price. So, paying a dollar for .5 oz isn't worth it anymore. Like, why even charge for it at this point? The cook with the bonnet on in the back is rude and very impatient with the other staff. She claims she is the store manager. If this is true, then it makes sense on why this location has been less than expected the last few weeks in the evening time. If it isn't true, then the real store manager should maybe work a week in the evening to observe. Girl, we get it. Economy is crap and work is hard, some of us working 2-3 jobs and some gigs on the side. We just want our food hot and edible. I promise, people ordering food from your establishment isn't a personal attack on you, lol, lighten up. Cashier was super sweet, but I could tell she was over the condescending remarks and attitude from her. We'll still be returning, but leadership needs to get some coaching in on the staff.

Frequently Asked Questions About Long John Silver's | A&W

Can I order online and pickup in store?

Yes! Order online and pickup in store at participating Long John Silver's restaurants. Find your local LJS here: https://www.ljsilvers.com/locations

Can I see a menu?

You can see a menu here: https://www.ljsilvers.com/menu/