McDonald's

3.4
1491 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2302 E Main St, Gatesville, TX
76528, United States

Hours

Reviews

3.4
1,491 reviews
5 stars
494
4 stars
297
3 stars
271
2 stars
150
1 star
279

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported excessively long wait times, often exceeding 30 minutes, both in the drive-thru and for mobile orders.

Food Quality

Many reviews mentioned cold, poorly prepared, or incorrect food orders, leading to significant customer dissatisfaction.

Cleanliness

Multiple customers noted unsanitary conditions, including dirty tables and restrooms, which negatively impacted their dining experience.

Staff Attitude

There were mixed reviews about staff friendliness, with some customers experiencing rude or dismissive behavior from management and employees.

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items, indicating a lack of attention to detail.
  • GG
    Gun Gun
    Dec 28, 2025
    1.0
    Ordered a bacon quarter pounder not only was it cold but it was undercooked and my fries were also cold. Asked for sauce as soon as our food got delivered didn't receive it for the 20 mins we were there. Dirty Tables. And they got ghost in there.
  • JW
    Jo Winborn
    Dec 22, 2025
    2.0
    We went there 2 times today think there is no way it could possible be as dirty as it was this morning. Manager was very snippy and rude to employees. She acted like we were a total inconvenience to her for having to do one different thing. The restrooms were disgusting by 8am... mens and women's. Smelled of strong urine. This evening the front service and manager was pleasant but the floor was so greasy you just slid as you walked. You could see the grease and the foot steps and slide marks where people had slid. Mentioned it to a worker and she excused it and said it was water... nope... another management type person went to the restroom and came out yelling for a guy to come to the bathroom. They came out in front of people eating discussing how nasty and they will ha e to close it. She went behind the counter holding her hands like they were nasty, she picked up a bag of food and delivered it to a truck waiting outside... Discgusting
  • LW
    Lori Welch
    Dec 19, 2025
    2.0
    Ordered drive-thru, a McCrispy and two plain cheeseburgers. The McCrispy was plain and the cheeseburgers were not. Super disappointed. Why don't they read orders back to confirm it? I'm not impressed.
  • DB
    Dakota Bryant
    Dec 16, 2025
    1.0
    I ordered this food 20 McNuggets and 4 burgers the McNuggets tasted awful like they had been sitting there for days and just did not taste right and the fries were bad too i thought it was just me so I had someone else try it and they said the same thing I I get it’s door dash but it only took 15 mins to get here from the time it was ordered.
  • AD
    Alaina Deleon
    Dec 5, 2025
    1.0
    I am extremely disappointed with my experience at this McDonald’s. I waited over an hour for my food, which is completely unacceptable. I went through the drive-thru, and like they usually do, they handed me my drinks at the window and then told me to pull forward and wait for someone to bring out my meal. But this system clearly doesn’t work, because it causes customers like me to be skipped over again and again. That’s exactly what happened. I watched multiple cars that ordered after me get their food and drive off, while I continued waiting with no update. After realizing something was clearly wrong, I finally got out of my car and went inside to the counter to check on my order. Only then did they realize they had completely forgotten about it. No one should have to wait an hour or walk inside just to remind staff of an order they already paid for. The lack of organization, communication, and attention at this location is unacceptable, and the entire process needs major improvement. This was incredibly frustrating and a huge waste of my time.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Gatesville, TX?

This McDonald's location is open 24 hours every day of the week.

Does this McDonald's have a drive-thru service?

Yes, McDonald's Gatesville offers drive-thru service 24/7.