Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 5335 Broadway Blvd. in Garland, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Feedback on customer service is mixed; some customers praised individual staff members for their helpfulness, while others reported rude and unprofessional behavior from management and staff.
Order Accuracy
Numerous complaints about incorrect orders and issues with delivery times, indicating a lack of quality control in fulfilling orders.
Food Quality
Several reviews mentioned poor food quality, including undercooked pizzas and incorrect items, leading to dissatisfaction among customers.
Wait Times
Many customers expressed frustration with long wait times for both pickup and delivery, often exceeding expected times.
Cleanliness
Concerns were raised about cleanliness and hygiene practices among staff, with reports of unsanitary conditions.
MA
Mary Allison
Dec 30, 2025
1.0
I haven't had Pizza hut in years. Kind of glad I haven't to be honest. We ordered a triple treat box & an additional extra large pizza. Very disappointed with the overall taste of the pizza. The pizza was over cooked so bad that the pepperoni were shriveled up & cuffed. The pepperoni went from a quarter to a nickel. They had a bad after taste. I know it was bad when a 5 year old pizza lover doesn't want to eat it.
I would give zero stars if it was an option.
BY
Beverly Young
Dec 3, 2025
5.0
I arrived to pick up my pizza approximately 1015 tonight and I didn’t even get my key out of the ignition and lights off good and a lady from Pizza Hut was bringing my pizza out to me and I did not request that. I thought Customer Service was gone in the world , but it’s not at this location on Broadway amazing Lady working today which is December 2, 2025 at 10:10 PM. I don’t know your name but you’re amazing. Nice to have the wonderful service. Thank you very much. I will be back many more times .
KC
Karina Casyro
Oct 5, 2025
1.0
Mal servisio hice una orden y nunca llego ,llame y no me resolvieron nada simplemente colgaron la llamada.
SA
Sali Amin
Sep 24, 2025
5.0
I haven’t even received my order yet but I just want to say, Montreal was the most wonderful customer service representative that I have experienced in years!! No exaggeration…! He was patient, considerate and precise with the details of my order…. Unlike many other restaurants, he did not rush me off the phone. He repeated my order to make sure it was correct, he answered all my questions perfectly with patience and over all… he was the nicest guy. “Please, thank you, anything else I can do for you.” All that!! Thanks Montreal, you’re going places. 👍👍👍
CE
Crys Ezell
Sep 4, 2025
5.0
I ordered online through the app. My whole order came out wrong! I called and spoke to Mary the MOD and she took care of my issue right away!!! Amazing customer service and my kids thank u!!