On The Border Mexican Grill & Cantina

4.0
2027 reviews
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Business Details

1350 Northwest Hwy, Garland, TX
75041, United States
(972) 865-7988
https://www.ontheborder.com/locations/garland/
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About

Mexican RestaurantRestaurant
Our day begins making fresh chips & salsa in-house and continues as we fire up your favorite Tex-Mex flavors. Enjoy our family-friendly fare at the restaurant, to-go, or delivered in Irving, TX.

Location

On The Border Mexican Grill & Cantina
1350 Northwest Hwy, Garland, TX
75041, United States

Hours

Reviews

4.0
2,027 reviews
5 stars
1,015
4 stars
447
3 stars
252
2 stars
105
1 star
208

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported a decline in food quality, with complaints about bland, cold, or poorly prepared dishes.

Service Issues

Numerous reviews highlighted slow, inattentive, or rude service, with several customers expressing frustration over long wait times and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions, particularly in restrooms, which detracted from their dining experience.

Management Concerns

Feedback indicated dissatisfaction with management, including poor handling of customer complaints and lack of responsiveness to service issues.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and enjoyed their meals, indicating that experiences can vary significantly.
  • DR
    dawn ryan-mtchell
    Jan 4, 2026
    5.0
    JAVON Was our server he was outstanding very Personable goes above and beyond to make sure that you are waited on and not waiting for anything if you want Fantastic service asked for Javon . Thanks Javon. God bless you and your family.
  • CP
    Chelsey Pryor
    Jan 2, 2026
    1.0
    These are the saddest & most pathetic "nachos" ive ever gotten. I also got a half order of mini sopapillas, which were fine. Nothing to write home about But for $20 i was expecting something more substantial. I wasnt expecting something i could have just made in the microwave. It tasted fine but, honestly, to charge $20 for like 6 nachos & mid sopapillas is robbery
  • JD
    Jerry Dealey
    Dec 28, 2025
    1.0
    Since Papas (Papasitos) bought the chain (summer 2025), everything has gone downhill. Chips are soggy, salsa lousy, and portions have greatly reduced to save money. I was a regular customer for years, but will not be going back.
  • BC
    Brandi Carpenter
    Dec 7, 2025
    2.0
    We had the steak and shrimp fajitas. The steak and the tortillas were edible... the shrimp, beans, and rice tasted like it came directly out of an old plastic bag from Walmart, especially the shrimp. Ick. My husband said it was fine but also didn't eat the beans and rice and is... pretty oblivious to tastes and smells. All in all, it tastes and feels like bankruptcy. I dont think ill be going back.
  • CW
    Clint Wood
    Dec 6, 2025
    1.0
    All the way around I give this location one star. The food is horrible. Portions are small. The service sucks. We used to go to on the border because it was good. All that has changed and last night 12-5-25 was our last time for good. Don’t waste your money.
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Frequently Asked Questions About On The Border Mexican Grill & Cantina

Does On The Border Mexican Grill & Cantina accept reservations?

Yes, On The Border Mexican Grill & Cantina accepts reservations.

What are the regular operating hours of On The Border Mexican Grill & Cantina?

The restaurant is open Monday through Thursday from 11:00 AM to 9:00 PM, Friday and Saturday until 10:00 PM, and Sunday from 11:00 AM to 9:00 PM.