Business Details
About
Mexican RestaurantRestaurant
Our day begins making fresh chips & salsa in-house and continues as we fire up your favorite Tex-Mex flavors. Enjoy our family-friendly fare at the restaurant, to-go, or delivered in Irving, TX.
Location
On The Border Mexican Grill & Cantina
1350 Northwest Hwy, Garland, TX
75041, United States
Hours
Reviews
4.0
2,018 reviews
5 stars
1,011
4 stars
447
3 stars
252
2 stars
104
1 star
204
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported a decline in food quality, with complaints about bland, cold, or poorly prepared dishes.
Service Issues
Numerous reviews highlighted slow, inattentive, or unhelpful service, with some customers experiencing long waits for drinks and food.
Atmosphere
The restaurant's cleanliness and ambiance received mixed reviews, with some noting dirty restrooms and a lack of upkeep.
Management Concerns
Several customers expressed dissatisfaction with management, citing poor handling of service issues and a lack of responsiveness.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and attentiveness.
- AEamy elginNov 16, 20252.0Waitress attempted to charge us (two people) for four meals. I brought it to her attention and she was already aware. I snapped and said so you knew the check was wrong and you still brought it to us? She apologized but If she knew the check was wrong and she still gave it to us, lets me know all I need know.
- JMJ. McDonutNov 6, 20251.0I am a long time customer. Actually would visit weekly. Since the chain was purchased by this new company I have hated everything about it. The chips and salsa are terrible. The salsa comes out hot and the chips taste gross along with being very thin. The rice has new ingredients that makes it taste cheap and awful and the beans have the same issue. The chicken for the south west chicken tacos tastes both under cooked and wrong. Everything is wrong. I've gone from going weekly to never. Change it back
- JBJustin BaneyNov 5, 20254.0Everything was really good. Food good, waitresses nice and quick. However, the "state" of the men's restroom was horrific...
- CTChrystal TeagueOct 10, 20251.0This chain was purchased by another company called Pappas. They have over the last few months changed the recipes and not updated the menu , they are cutting cost left and right and itnis affecting client experience . The salsa is served piping hot. The new chips are so thin the salsa makes them go immediately limp. And the flavor is absolutely horrid. Tonight I ordered guacamole which according to the menu comes with red onion, cilantro, salt and lime. For 9.29. What I got was a bowl of plain chunky barely mashed avocado with no red onion, cilantro , lime or salt. I went through two waiters and two supervisors. And they refused to make it as it appears on the menu. I was told they would be getting new menus in a few weeks but they were given direction by the new owners to make items according to the new recipes. They said the only way to get it with all of that was to pay extra to have them make it live at the table. As you can see from the attached photo, the full price appetizer is supposed to come With it. I will not be back to any of the On the Borders anywhere. On a positive note, the Margarita is still tasty. My friend and I have been coming here regular every few weeks for almost two years now for Friday happy hour. I noticed a few months ago the change in quality of food. But hot salsa, over salted thin chips and plain avocado is just too far for me as a customer. I’m done.
- MLMichaela LongoriaSep 25, 20255.0It was new to us as all the ones we used to frequent have now closed down. We stopped by and had a small lunch date together and it was great! Waiter was so wonderful,.food was affordable and yummy
Frequently Asked Questions About On The Border Mexican Grill & Cantina
Does On The Border Mexican Grill & Cantina accept reservations?
Yes, On The Border Mexican Grill & Cantina accepts reservations.
What are the regular operating hours of On The Border Mexican Grill & Cantina?
The restaurant is open Monday through Thursday from 11:00 AM to 9:00 PM, Friday and Saturday until 10:00 PM, and Sunday from 11:00 AM to 9:00 PM.
When is Happy Hour at On The Border Mexican Grill & Cantina?
Happy Hour runs Monday through Friday from 4:00 PM to 7:00 PM, with extended hours until 10:00 PM on Thursday. The restaurant is closed for Happy Hour on Saturdays and Sundays.
What types of meals are served at On The Border Mexican Grill & Cantina?
They serve lunch, dinner, happy hour specials, and late night meals.
Does On The Border Mexican Grill & Cantina offer pickup and delivery services?
Yes, they offer in-store pickup, curbside pickup, delivery, same day delivery, and no contact delivery options.
What payment options are accepted at On The Border Mexican Grill & Cantina?
They accept American Express, cash, Discover, MasterCard, and Visa.
Where is On The Border Mexican Grill & Cantina located?
It is located at 1350 Northwest Hwy, Garland, TX 75041, United States.
Can customers find a mobile phone store near On The Border Mexican Grill & Cantina for technical needs?
Yes, Jbar Verizon Authorized Retailer and Cricket Wireless Authorized Retailer are nearby and can help with mobile phone and telecommunications needs.
What nearby dining options are available aside from On The Border Mexican Grill & Cantina?
Nearby options include Man Vs Fries, another Mexican restaurant offering food delivery, and MrBeast Burger, a sandwich shop and restaurant.
Are there any entertainment or recreational venues near On The Border Mexican Grill & Cantina?
Yes, Jumping World Garland, an amusement park and sports/recreation venue, is close by for family-friendly fun before or after your meal.