McDonald's

3.3
1238 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3310 Lavon Dr, Garland, TX
75040, United States

Hours

Reviews

3.3
1,238 reviews
5 stars
456
4 stars
200
3 stars
174
2 stars
78
1 star
330

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, or unhelpful during interactions.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Speed of Service

A significant number of reviews mentioned slow service, particularly during peak hours, leading to long wait times.

Cleanliness

Several customers noted that the restaurant was not clean, with dirty tables and bathrooms being a recurring complaint.

Positive Staff Experiences

Despite the negative feedback, some customers praised individual staff members for their friendliness and efficiency.
  • JS
    JULETH SMER
    1 day ago
    1.0
    This is the slowest McDonald’s I’ve been to, and the customer service was poor. McDonald’s used to allow you to purchase just the Happy Meal toy, but now you’re charged full price as if you’re buying the entire Happy Meal. On top of that, they give out the same toys repeatedly and refuse to switch them—even when they’re unopened. Very frustrating experience. :/
  • CT
    Cassandra Trevino
    Dec 24, 2025
    1.0
    This place has gone down hill. A few months ago the night crew was awesome, really friendly, always got the order right. Whatever changes they have made recently tho with the new night crew has been terrible. Its like they hate being there. No manners and rude. They rush to take your order, (regardless of mot being busy) and if they forget something its like it's your fault. Had a missing item and had to loop back around the drive thru, let them know, was just told to rudely to go to the first window, had 4 cars in front of us at that point, so had to wait with the food we had just gotten, which by the time we reached the window was now cold. Didn't even bother to mention it because the experience had already sucked so much and they seemed annoyed even tho they left out the item to begin with. Please do better.
  • SS
    scarlet
    Dec 23, 2025
    5.0
    THE LADY THAT HAD WORKED ON MY ORDER SHOULD GET A RAISE!!! We went near 1 am and ordered 15 burgers and a meal. We drive up to the window seeing that there was only one worker there and she had gotten our order out quick with no mistakes! She was handing both lanes LIKE A PRO! Promotion material for sure! She had short dyed blonde hair unfortunately didn’t catch her name.
  • PH
    Pumpkin Queen Of Halloween
    Dec 17, 2025
    5.0
    So I was having a rough day and went to get ice cream cause ice cream makes everything better loll when we pulled up to the drive thru i was greeted with the sweetest person "Atayia" who complimented my rainbow dress this literally made my day and I wanted to leave this review as a thank you for your kindness you never know what someone is going through.
  • CT
    Captain Thai
    Dec 16, 2025
    1.0
    The guy working the drive-through looked exhausted while taking orders. He had to raise his voice 😏😏😏because the customer was struggling to order. Just because you’re having a bad day doesn’t mean everyone else is. Please let him take a break before putting him back to work. You may be treated like a king or queen at home by your parents, but at work, professionalism matters. You need to hire people who build the business, not those who destroy teamwork.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's drive-thru at 3310 Lavon Dr, Garland, TX?

The McDonald's drive-thru is open 24 hours every day, from Monday to Sunday.

Can I order McDonald's food for delivery at this location?

Yes, delivery is available 24/7 at this McDonald’s location with options like curbside pickup, no-contact delivery, and same-day delivery.