McDonald's

3.6
2001 reviews
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Business Details

514 W California, Gainesville, TX
76240, United States
(903) 224-4213
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
514 W California, Gainesville, TX
76240, United States

Hours

Reviews

3.6
2,001 reviews
5 stars
746
4 stars
417
3 stars
359
2 stars
150
1 star
329

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including unhelpful staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned issues with food quality, such as cold or stale items, and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and play areas.

Staff Attitude

Mixed feedback on staff demeanor; some customers experienced friendly service while others encountered rudeness and indifference.

Order Accuracy

A recurring theme was the frequent inaccuracy of orders, with many customers receiving incomplete or incorrect items.
  • GG
    G Garcia
    2 days ago
    1.0
    What is the point of ordering online if when you get there you still have to wait for them to make your order? I go through the drive through and when I pull up they tell me to pull up because they have to wait either for the drink or the food 🤦🏽‍♀️ the worst ever!!!
  • LC
    Larry Cats
    Nov 17, 2025
    1.0
    Got drive-thru and ate my order. Came home a couple of hours later and was sick as a dog. WON'T go back.
  • IC
    Isaac Contreras
    Nov 10, 2025
    1.0
    Rude kid working the drive thru at night.
  • CW
    Chey W
    Oct 30, 2025
    1.0
    ⭐ 1 out of 5 stars I went to the Gainesville, Texas McDonald’s and ordered the $5 meal deal, a medium fry, and a large Coke. The service was terrible — the staff seemed completely unorganized and didn’t seem to know what was going on. When I mentioned that my order was wrong, the employee just said, “I don’t know what they’re doing in the kitchen,” and didn’t even try to fix it. The fries weren’t fresh either. Overall, I left irritated and disappointed. Definitely not the kind of service or food quality you expect from McDonald’s.
  • SH
    Susan Holley
    Oct 19, 2025
    2.0
    Terrible service. Not mean, just not making any effort! They let us walk out without giving us the M&M McFlurry we order and paid for. We came back in with reciept. They explained they ran out cups and ... nothing. They were done. When granddaughter asked if they could put it in a drink cup, they said "Yeah, sure". 5 minutes later they handed us an ice cream cup with just ice cream. Then they finally asked.if there was supposed to be something on this M&M McFlurry? Yes, so another 5 minutes the cup got delivered with a few M&Mos sprinkled on top! Ridiculous!
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Gainesville, TX?

McDonald's in Gainesville, TX operates 24 hours a day, seven days a week, including delivery and drive-thru services.

Does this McDonald's location offer delivery and how can I order?

Yes, McDonald's offers delivery through their online ordering system at https://mcdonalds.order.online/business/-5579 as well as via the McDonald's app available on iOS and Android.