McDonald's

3.5
1451 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6225 Custer Road, Frisco, TX
75035, United States

Hours

Reviews

3.5
1,451 reviews
5 stars
566
4 stars
289
3 stars
174
2 stars
85
1 star
337

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times for orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food.

Food Quality

While some customers enjoyed the food, others complained about cold, undercooked, or poorly prepared items.

Cleanliness

The cleanliness of the location received mixed reviews, with some praising it while others noted dirty conditions.

Staff Friendliness

Customer experiences with staff varied widely, with some noting friendly service while others reported rudeness.
  • JM
    Julia Mason
    Nov 9, 2025
    5.0
    We went tonight for a birthday party and the guy, believe his name was Ryan, was SOOOOO attentive! I had a baby in my arms all night and anytime he saw me needing something he immediately stepped in to help me out. I’ve never seen this from a fast food restaurant. So to Ryan, you are an absolute blessing and I truly appreciate the service you gave and the help! You didn’t have to do it but you did it with kindness and a smile and that did not go unnoticed! We need more fast food workers like you Ryan! All I have to say is McDonald’s I hope you give this gentleman a raise because the way he not only helped me but all the other families at the birthday party and did it with a big smile on his face just made the whole birthday party experience better! You are an absolute rockstar, and I hope you see this review and hopefully it makes you remember you are AWESOME!
  • JC
    Jason Chou
    Nov 2, 2025
    1.0
    Do not go to this place, this is the worst McDonald I have ever experienced, they do not speak or understand much English and they mess up your online order all the time, I just ordered and I gave the online order number 3 times to the windows and a Mexican lady said she does not know order numbers and just handed me a bag, I went home and it is only half of my order…. I ended up drove back and walked in to talk to manager, and after I explained what happened, the first thing he said was” hey, I talk to you, but respect, OK?!” (I did not cuss did not use any bad words, they can check camera tape) and then he tried to tell me they cannot find my order number, and then he tried to tell me he does not know, and finally after I explained and argued 5 times, he understood they missed half of the order, he just gave me my missing items and threw me a bag of cookies , and yes the manager is Mexican and he doesn’t speak much English either, Throughout the whole 20 mins of fighting for my foods for my babies, more than two customers came up and tried to help me, they all tell the manager they should give me more compensation for the trouble they cost, but I ended up leaving with 1 bag of cookies, I did not care much, I just thank other customers for helping me and went home, I will never order from this place again If you want to be happy, avoid this place
  • DO
    D.Austen. O.
    Oct 27, 2025
    2.0
    Very mixed on this McDs. Workers arent very friendly. And tonight our drive through worker was going on in weird voices. Wasn't the time or place in my opinion. Food is always good. We have been here multiple times - when super busy, the day crew screwed our order pretty badly. They seemed more bothered than ready to fix it. Crew didnt speak English at all during the day as well.
  • JM
    Jessica Meneses
    Oct 23, 2025
    1.0
    Told to pull forward for my small ice water to be made... um what? Waited for 5 mins and no one brought it out.
  • MG
    Matt Ganz
    Oct 19, 2025
    5.0
    The employee taking our order acting as McDonald’s AI through the drive thru was awesome. Faked me and my kids out and made us all laugh and brightened our day. He got our order right too! Give that man a raise!!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 6225 Custer Road, Frisco, TX?

McDonald's at 6225 Custer Road, Frisco, TX is open daily from 5:00 AM to midnight (12:00 AM).

Does this McDonald's location have a drive-thru, and what are its hours?

Yes, this McDonald's location has a drive-thru, which is open daily from 5:00 AM to midnight (12:00 AM).