McDonald's

3.4
1125 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5555 FM 423, Frisco, TX
75034, United States

Hours

Reviews

3.4
1,125 reviews
5 stars
424
4 stars
220
3 stars
161
2 stars
67
1 star
253

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Mixed reviews on food quality, with some customers praising freshness while others complained about cold or poorly prepared items.

Customer Experience

Several reviews highlighted a lack of attention to customer needs and complaints, leading to dissatisfaction.

Cleanliness

Concerns were raised about cleanliness, including reports of unsanitary conditions in the restaurant.
  • JC
    Justin C
    1 day ago
    1.0
    There must be a new manager, GM or something! Over the last month to two months my order has been wrong and/or missing multiple items EACH and EVERY time. I’ve complained to corporate, sent receipts and photos. They do nothing but the standard insincere apologies. What they need to do is clean house at this location and make things right. Horrible. The entire management team needs to go immediately.
  • TS
    Ty S
    1 day ago
    1.0
    They've messed up on our order the last several times we've gone. Ask for no onions, they give EXTRA ONIONS, they even put their printout special order label on it. They forget food all the time, whole cheeseburgers missing, etc. They need to get better management or something.
  • SO
    sophia Ordonez
    Dec 31, 2025
    5.0
    what I give five stars for is my food is always fresh my fries are always hot McChicken is always hot and my order is always accurate They’re doing a good job at this McDonald’s
  • FC
    Fatima Castruita
    Dec 7, 2025
    5.0
    Really appreciative of the staffs friendliness, had a great family day and came to eat they waited to close until we finished; very attentive.
  • AA
    Ashley Abraham
    Dec 6, 2025
    2.0
    I live right by them but still go to the one in Teel or Legacy bc this location often disappoints. Half the time they mess up my order from giving mine to another car, to missing items, to making me wait when I had a mobile order even before entering line. They also often don’t have limited time promotions and items like the pumpkin pie, the shamrock shake, the grinch meal, and once their ice cream machine wasn’t working. Today we ordered for family and I made a point to count our items in bag before leaving drive through and had enough boxed items but after getting home saw they gave me two chicken nugget boxes instead of one of the bacon quarter pounder. Having gotten home, changed clothes and then only joining kids to eat and discovering this, I then went back to the drive thru to say they missed my item, they simply replied second window. I came and they gave me the item with no other comment. I was not happy to come back to get something they should have gotten right first time and then not even get an apology. Like how rude and insensitive. Also for all the times they mess up, why don’t they have a better mechanism to prevent this. No complaints in food, it was hot and fresh , and all my kids only prefer MCD over any other restaurant option. We’ve never gone inside to rate the atmosphere.

Frequently Asked Questions About McDonald's

What are the operating hours for dine-in or walk-in at McDonald's in Frisco, TX?

McDonald's in Frisco, TX is open daily from 5:00 AM to 1:00 AM for dine-in or walk-in customers.

When can I use the drive-through at McDonald's on FM 423?

The drive-through is available every day from 5:00 AM to 1:00 AM.