Berries & Batter Cafe

Reviews

• JR

  Jayden R

  Nov 13, 2025
  5.0
  Food was and always is amazing! Recommend the strawberry lemonade! Graham the waiter was an amazing waiter!!! He’s awesome and definitely recommend him to be your waiter! Definitely coming back more often!
• MK

  Mackenzie Knippen

  Oct 27, 2025
  1.0
  This was our second time giving Berries and Batter another try after a previous poor experience, and unfortunately, it’ll be our last. From the start, it took forever for one of my friends to even get greeted, and about 15 minutes just to get our food order taken. We were then asked to move tables to make room for a larger party — we said yes to be polite, assuming they’d be seated right away, but it took nearly 30 minutes before the new table was even ready. When our food finally came out — around 30 minutes after ordering — my order was wrong. We asked to speak to a manager, and that’s where things really went downhill. The manager’s attitude came across as dismissive and defensive. Instead of listening and offering a genuine apology, she responded with, “Well, you said yes to moving tables,” and when she finally did apologize, it felt more like, “I don’t know what else you want from me,” than any real attempt to make things right. Being in food retail myself, I completely understand what it’s like to have a busy day and try to keep up with everything. I get that things happen, and everyone can have an off day. But if I handled a situation the way this manager did, I’d have been pulled aside for a conversation or written up. When a customer expresses valid frustration, it’s not their job to tell you how to fix it — just fix it. The “so what would you like me to do” response was honestly shocking. I genuinely empathize with how stressful the job can be, but this was beyond that. She mentioned it was busy since it was Sunday, but that doesn’t excuse the poor service or lack of professionalism. When we asked her to make things right, she only comped a couple of drinks — which didn’t even belong to everyone in our group — and overall, it just felt like she didn’t care. Even some of the nearby servers seemed uncomfortable with how she handled the situation. I rarely leave reviews like this, but this experience was genuinely disappointing. If this is how management treats paying customers (and possibly their own staff), it says a lot about how the place is run. After giving this restaurant a second chance, it’s clear the issues run deeper than just an off day. Definitely won’t be returning.
• TR

  Tori Ragan

  Oct 26, 2025
  1.0
  Very disappointed in the lack of professionalism from the manager. When speaking with her on the issues our party had which ranged from orders coming out wrong to literally being moved tables, she chose to argue instead of listen. The manager listed off a range of excuses which as someone who has worked at a brunch place on a Sunday morning I found very pathetic. Her excuses could have been easily solved by having basic knowledge of the restaurant industry and planning accordingly. She even said to me “what do you want me to do about it?” After I finally got through my list of complaints (as was cutting me off while I was trying to explain all the issues). It is bad when MULTIPLE servers came up to our table apologizing for the manager’s behavior after our interaction with her. Frankly if you aren’t able to interact with customers in a professional manner you should not be working in a restaurant, let alone managing one.
• TK

  Taylor Knippen

  Oct 26, 2025
  1.0
  I worked in the food industry for 2 years, but never in my life have I had a manager argue with me about the service provided today and talk to my sister, friends, and I condescendingly. We arrived and were waiting for our last friend to arrive, when she did it took 15 mins before she was greeted and to order food. Mind you she got there within 10 mins of us being sat. The manager asked us to move tables for a bigger party to join, while we agreed we noticed the party that was going to be sat there wasn’t sat at that table for 30 mins around the same time that it took for us to get our food. When we got our food, one of the items was incorrect and had to be sent back. This is where we had an issue, when explaining to the female manager on duty upon telling her the problems she made multiple excuses about it being a Sunday and being busy. Our server overheard and was also unhappy with the service we received from management and told us she only took off our drinks which we didn’t have an issue with. If a manager talks this way to customers walking through the door, it makes me wonder how this place is still in business with her around.
• RS

  Ryan Shilpin

  Oct 26, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Absolutely amazing experience at Batter & Berries Brunch House in Frisco! From the moment we walked in, the staff was warm, welcoming, and genuinely friendly. The food was incredible — fresh, flavorful, and beautifully presented. What really stood out was how happy they were to customize menu items to our preferences without hesitation. We were celebrating a birthday, and our server went above and beyond — they even surprised the birthday girl with a thoughtful little gift! Such a sweet and personal touch that made the day extra special. Everything about this place radiates positivity and great vibes. Batter & Berries has easily become one of my favorite brunch spots in Frisco. Highly recommend to anyone looking for delicious food and top-notch service! 💛

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