McDonald's

3.5
1011 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
302 S Friendswood Dr, Friendswood, TX
77546, United States

Hours

Reviews

3.5
1,011 reviews
5 stars
381
4 stars
211
3 stars
147
2 stars
92
1 star
180

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Service Quality

Service experiences varied widely; some customers praised friendly staff while others encountered rude or unhelpful employees.

Speed of Service

Several reviews highlighted long wait times for food, particularly during busy hours, with some customers expressing dissatisfaction with the speed of service.

Cleanliness

Concerns were raised about the cleanliness of the restaurant and playground, with some customers noting unsanitary conditions.

Food Quality

While some customers enjoyed the food, others reported issues with cold or stale items, impacting their overall experience.
  • PV
    Pablo Gonzalez Villemarette
    4 days ago
    1.0
    When a trip to Mc Donald’s take over an hour for Togo we have a problem!!!! In this locations case many … The second window on your drive thru is broken and yall need to at least put a sign because a lot of us just wait and wait and wait . You go inside and the Hispanic lady that’s is been cashier today Thursday Nov 20 for lunch has no customer service skills she called my order number dropped it and disappeared before I could even look up and ask for napkins and ketchup, I took the last kid for drinks at the front I had to wait until someone would come to the front to ask for one and then I can ask for napkins and ketchup… food took around 15 minutes wich i understand is lunch rush (but is COLD) come on fix yall issues . Thanks for the cold lunch
  • P_
    peyton _
    6 days ago
    1.0
    this is my regular mcdonalds but after this interaction it may not be anymore. I went to the mcdonalds at 4 pm on novemeber 18 2025 (302 S Friendswood Dr, Friendswood, TX 77546), and ordered a double quarter pounder, and 2 medium dr peppers. now me and my partner come here all the time and have developed a friendly relationship with I believe one of the managers. he has glasses and curly ginger hair. ( unfortunately I can't remember the names of the workers I interacted with) when we got to the first window he opened and said 'ah the dynamic duo' we laughed and smiled and then continued to the second window where the problem started. a Hispanic woman i believe, she wore a dark blue shirt and was older. she gave us our drinks and asked us to pull up to the third window. I asked why did we need to pull up if we were the only people in line. she kind of just looked at me and then said 'well it's a 2 minutes wait' and I said 'ok I can sit here for 2 minutes, there's no one behind me.' I understand where I may have come off rude, but I didn't understand why she was trying to move me with me being the only person there. after a think 1 minute she tosses me the bag and says 'thank you for moving'. now I work in fast food and even if the customer had to wait 2 minutes I would not park them let alone say something as nasty as that. 'thank you for moving'? I had to ask my partner to clarify what she had said because I was baffled she would openly said that. it's clear she needs to be retrained on how to treat customers and hospitality. I truly hope some form of action is taken as this was extremely disrespectful.
  • ZN
    Zariah Nyshee
    Nov 10, 2025
    1.0
    They constantly mess up on your order had like 3 people waiting for order fixes was missing my sausage on my sauces bagel didn’t want egg gave me egg and then get an attitude when you want your money back and whoever the store manager is needs to train these people better because she is there looking lost as well a little shirt grey haired lady
  • JE
    Jonathan Esparza
    Nov 1, 2025
    5.0
    One of the few McDonald's that still has a play place, food always on point, staff is friendly, service overall very good here. The manager usually makes her rounds asking people how they're doing and for surveys with freebies. Always polite about it too.
  • AC
    Angelo Casaburri
    Oct 23, 2025
    1.0
    They will mess up your order and forget to give you items you paid for and then gas light you that they gave it to you.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's Friendswood location?

McDonald's Friendswood location is open daily from 5:00 AM to 11:00 PM.

During what hours is the drive-thru service available at this McDonald's?

The drive-thru is open every day from 5:00 AM to 11:00 PM.