Many customers praised the pizza for its deliciousness, especially the Detroit style, but some reported issues with overcooking and bland flavors.
Customer Service
Overall, customer service received mixed reviews; while many praised the staff for being friendly and helpful, others reported negative experiences with dismissive attitudes and order issues.
Cleanliness
Several reviews highlighted concerns about the cleanliness of the restaurant, particularly the restrooms, which were often noted as dirty.
Order Accuracy
There were multiple complaints regarding incorrect orders and issues with the online ordering system, leading to customer frustration.
Value for Money
Customers generally felt that the prices were reasonable for the quality of pizza, although some mentioned it being slightly pricey.
JO
Justin Osalbo
4 days ago
5.0
Good tasting pizza. Be sure to use their coupons or deals.
CA
Carla Arnold
Nov 12, 2025
5.0
Unbelievable pizza and friendly service staff. One of the best pizza restaurants I have ever been to. The selection is one of the best I've seen. Great place.
TH
T. Hartman
Nov 5, 2025
2.0
We have given ALL of our pizza business exclusively to Jets since moving to Flower Mound almost five years ago.
Soon after moving here I discovered that some of my health issues I had been experiencing were due to a gluten intolerance and for a short time stopped eating pizza.
Soon after, we learned that Jets offers GF pizza so we ordered it and it was okay, but quite dry with very little sauce, but we put up with it to have an option for me. On several occasions while ordering we have commented on how dry the gluten free pizza is, so last night, my husband ordered us individual GF pizzas, and requested that they each come with EXTRA sauce and was charged additionally for that request which we didn't have a problem with.
When we opened the box, not only was there not any extra sauce, it had even LESS than usual. There was MAYBE a teaspoon of sauce on each of the individual pizzas so to be charged extra for something and then get less of it is ridiculous. We're already paying extra for gluten free crust so, congratulations! You have succeeded in permanently driving us off.
SL
Smile All language
Nov 4, 2025
5.0
피자 진짜 맛있고 직원들 진짜 친절하다
KL
keith lohse
Nov 3, 2025
1.0
I have been going here for over 4 years. Every Sunday this [place has been our Sunday evening order, take it home and enjoy. Now the ordering menu has changed and is terrible to use. Besides that, the price for the two pizzas and cookie that I order went from 46.00 to 54.00. Then.... the employees can't get the proper ingredients on the pizza anyhow! It is mis-made the majority of the time. I will not stand there while they make it properly, and they won't deliver to me as I make a 14 mile trip to come get it. This has turned into a zoo with lack of management and customer service. I will never go back.
What makes Jet's Pizza different from other pizza chains?
Jet's Pizza stands out with our signature Detroit-style deep dish square pizza. Our pizzas feature a distinctive crispy, caramelized cheese edge, paired with light, airy dough and premium toppings. We also offer traditional round pizzas, thin crust options, and our unique 8-corner pizza, which provides every slice with a coveted edge piece.
Do you offer any special dietary options like gluten-free or vegetarian pizzas?
We cater to various dietary needs. Our menu includes cauliflower and gluten-free crust options for round pizzas. Vegetarian customers can enjoy numerous meat-free topping combinations. We're also happy to customize any pizza to suit individual preferences. Simply inform us of your requirements when placing your order.
What are your most popular specialty pizzas?
Our customers particularly enjoy the Jet's Special, which includes premium mozzarella, pepperoni, ham, mushrooms, green peppers, and onions. The BBQ Chicken and All Meaty pizzas are also favorites. The latter features pepperoni, ham, bacon, Italian sausage, and hamburger. Many customers also love our 8 Corner Pizza for its abundance of crispy edge pieces.
Do you offer delivery?
We provide delivery services within a 4-mile radius of our store. For those outside this area or preferring to pick up their order, we offer convenient pickup options. Customers can also place orders online for added convenience.
Do you have any ongoing deals or a rewards program?
We regularly feature special promotions for our customers. Additionally, we offer the Jet's Rewards program, allowing customers to earn points on their purchases. These points can be redeemed for complimentary food items. Customers can easily join the program through our website or mobile application to start accumulating rewards immediately.
What is unique about Jet's Pizza compared to other pizza chains?
Jet's Pizza is known for its signature Detroit-style deep dish square pizza, featuring a crispy, caramelized cheese edge, light dough, and premium toppings. They also offer traditional round pizzas, thin crust, and their unique 8-corner pizza.
Do you offer gluten-free or vegetarian pizza options?
Yes, Jet's Pizza offers gluten-free and cauliflower crust options for round pizzas, along with many vegetarian topping choices. Customizations are also available to meet dietary preferences.
What are some of the most popular specialty pizzas at Jet's Pizza?
Popular specialty pizzas include the Jet's Special, BBQ Chicken, All Meaty pizza, and the unique 8 Corner Pizza known for its abundant crispy edge pieces.
Is delivery available at Jet's Pizza?
Yes, delivery is available within a 4-mile radius of the store. Pickup options and online ordering are also offered for convenience.
Are there any rewards or deals available at Jet's Pizza?
Jet's Pizza offers special promotions and a rewards program where customers can earn points to redeem for free food. You can join via their website or app.
What are the Jet's Pizza store hours?
Jet's Pizza is open Monday through Thursday and on Sunday from 11:00 AM to 10:00 PM, and Friday and Saturday from 11:00 AM to 11:00 PM.
What payment methods does Jet's Pizza accept?
They accept American Express, Cash, Discover, Mastercard, and Visa credit cards.
Are there other pizza places near Jet's Pizza?
Yes, Pizza Hut is located nearby, providing customers options for pizza dining in the Flower Mound area.
What nearby places can customers visit before or after ordering at Jet's Pizza?
Customers can visit The HAIR Co Suites for beauty and hair services, Flower Mound Martial Arts for fitness, or Cafe Green Bean for coffee and snacks close by.
How can local attractions near Jet's Pizza help customers plan their visit?
Nearby community centers like Eden Ranch and the Cross Timbers Family YMCA offer activities that customers might enjoy before or after dining, making Jet's Pizza a convenient dining option in the area.